Global Security Operations and Intelligence Manager
Job Location:
Warren, OH - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Job Description
Work Arrangement:
This role is categorized as hybrid. This means the successful candidate is expected to report to Warren MI three times per week at minimum.
Position Summary
The Global Security Operations and Intelligence Manager is a key leadership role within GM Global Security responsible for integrating global security operations intelligence and incident management into a unified high-performing capability. Reporting to the Senior Manager Intelligence Investigations and Incident Management this roleis responsible forbuilding scaling andoptimizingGMs Global Security Operations Center (GSOC) and maturing the enterprises intelligence and incident management capabilities.This position is based in Warren MI.
Key Responsibilities
GSOC Leadership and Incident Management
Lead the development scale-up and ongoing optimization of the Global Security Operations Center(GSOC)to support a resilient globally integrated operating model.
Establish24/7 global capability for threat monitoring incident detection escalation and coordinated response across the enterprise.
Refineand govern GSOC operating standards escalation thresholds and response playbooks to drive consistency quality and alignment with enterprise risk priorities.
Oversee day-to-day operational effectiveness of the GSOC through performance metrics staffing models training programs and enabling technologies that support operational resilience.
Ensure delivery of high-quality incident documentationtimelyleadership notifications and clear situational awareness reporting during emerging and active events.
Drive continuous improvement in incident management processes workflows and tools to enhance speed clarity coordination and decision support.
Partner across Global Security and key business stakeholders to strengthen crisis readiness response integration and post-incident learning.
Intelligence and Threat Analysis
Lead and continuously enhance global intelligence and risk assessment capabilities supporting travel security site operations executive protection and broader business priorities.
Create seamless integration betweenIntelligenceandSecurity Operationsfunctionstoensure threat insights drivetimelydecisions coordinated response and effective risk mitigation.
Translate intelligence reporting into clear actionable advisories risk mitigation strategies and decision support for senior leadership and key business partners.
Elevate intelligence products and services to better meet business needs by improving relevance usability responsiveness and alignment with stakeholder priorities.
Deliver executive briefings that clearly define threat implications business impact and recommended courses of action.
Integrate closely with Protective Services to deliver tailored intelligence support for executives including travel risk event security and protective investigations.
Establishhigh standardsfor analytic rigor relevance and responsiveness to strengthen enterprise decision-making and operational preparedness.
Vendor and Program Governance
Oversee vendor strategy performance and governance for GSOC and intelligence-related services ensuring accountability service quality and alignment to business requirements.
Enforce adherence to key performance indicators service level agreements and contractual expectations through structured oversight and performance management.
Identifyopportunities to strengthen capability efficiency scalability and resilience through process improvement technology enablement and external partnerships.
Support strategic planning roadmap development and investment prioritization for GSOC and intelligence capabilities.
Leadership Expectations
Operate as leader by balancing strategic direction with strong operational execution.
Influence across functions and levels of the organization to drive alignment accountability andtimelyaction.
Exercise sound judgment in ambiguous time-sensitive and high-consequence situations.
Build trust and credibility through clear communication disciplined follow-through and effective stakeholder engagement.
Foster a culture of resilience continuous improvement and high performance within both internal teams and external partners.
Required Qualifications
7 years of progressive experience in corporate security intelligence investigations law enforcement military or government with at least 5 years in a leadership or management role.
Bachelors degree or equivalent professional experience in security intelligence criminal justice international affairs emergency management risk management ora relatedfield.
Experience leading or maturing 24/7 operations incident escalation frameworks and cross-functional response processes.
Demonstrated ability to build and govern operating standards response playbooks metrics and performance management processes.
Strong knowledge of global threat trends and intelligence practices including the ability to convert analysis into practical business guidance.
Experience leading external vendors and holding partners accountabletoperformance expectations and service outcomes.
Excellent written and verbal communication skills including executive-level briefing and reporting capability.
Proven ability to lead through influence manage competing priorities and deliver results in a complex global environment.
Preferred Qualifications
Experience standing up or transforming a GSOC fusion center or similar operational capability.
Experience supporting executive protection travel risk management or crisis response programs.
Familiarity with intelligence platforms case management tools incident management systems and security technologies that enable monitoring and response.
Experience in a large matrixed global organization.
About GM
Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.
Benefits Overview
From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.
Accommodations
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Required Experience:
Manager
About Company
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