Global Program Manager, Apple Financial Services

Imagine what you could do here. The people here at Apple dont just create products they create the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found Financial Services (AFS) is a global financing organization supporting Apple customers across consumer business and education segments worldwide. Our mission is to enable Apple sales today and tomorrow through a platform of global funding partners and world-class innovative financial are seeking a highly motivated strategic leader to manage the End of Term Program for Apple Financial Services (AFS) customers this role you will drive technology refresh and upgrade programs and operations for Consumer Business Education and Channel customers maximizing asset value recovery through a robust remarketing ecosystem. This is a high-impact commercial and operations role requiring strong business acumen drive for results and the ability to lead through influence across a worldwide organization.

In this role you will:nn- Lead and execute end-of-term program strategy globally leading program operations and driving on-time technology refresh rates and maximizing leased asset recoveryn- Manage end-of-term operations across both consumer financing programs (e.g. installment plans trade-in integration) and B2B lease/financing portfolios ensuring a consistent and seamless customer experience across all segmentsn- Select onboard and manage remarketing partners and device processing vendors to build a scalable global remarketing platformn- Proactively collaborate with Apples sales teams AFS funding partners channel partners and carriers to integrate AFS seamlessly into enterprise and education strategiesn- Identify operational challenges streamline end-of-lease processes and develop business models that scale across regionsn- Define track and report on key program metrics including refresh rates asset recovery values return rates and partner performance across all segmentsn- Serve as the program ambassador for AFS refresh and upgrade initiatives ensuring an excellent customer experience at every stage

Typically requires a minimum of 7 years of related experiencenBackground in strategic business development business planning and/or similar function driving large scale complex business process transformation initiativesnDeep expertise in strategic planning and executionnAdvanced analytical and business modeling skills in ExcelnAbility to recognize business opportunities through data develop actionable insights convert insights to strategic recommendations and present findings to key stakeholdersnAbility to plan communicate organize and lead simultaneous projects with complex work streams across competing priorities strategies and timescalesnPassion for continuous improvement with the curiosity to uncover gaps resilience to manage ambiguity and drive to optimize processes and create solutionsnExcellent collaboration and relationship building skills with the ability to influence cross-functionally navigate partner organizational structures and lead complex negotiationsnOutstanding communication and executive presentation skillsnAbility to travel domestically and internationally (40%)nBachelors degree or equivalent experience

8 years of related experiencenMBA or JD degree is a plusnBackground in financial services asset management remarketing or leasing is a plusnFamiliarity with end-of-term asset disposition or financing lifecycle operationsnExperience integrating programs with third-party resellers negotiating terms and managing partner relationships across geographiesnProven experience working across global cross-functional teams and time zonesnDeep expertise in re-engineering workflows and processes to improve efficiency reduce friction and drive better outcomesnForward-thinking approach and tenacity to anticipate risks and proactively propose solutionsnExpert organizational skills and attention to detail