Global Program Director

About the Role

Were looking for a Global Clients Americas Program Director who combines a strong security management background with a modern hightech mindset. Youll be the strategic security leader for one of our flagship global technology clients operating in a fastpaced innovative environment.

In this role youll translate complex security risks into clear business conversations build trusted relationships with senior client stakeholders and design scalable datadriven security solutions that support the clients growth across their global footprint.

Youll thrive here if you:

• Enjoy partnering directly with senior leaders in Security Real Estate Operations HR and Technology.
• Are comfortable in Silicon Valleystyle highgrowth environments.
• Love using data analytics and technology to drive decisions and continuous improvement.

What Youll Do

Strategic Leadership & Client Partnership

• Act as a strategic security advisor in a hightechnology environment aligning security program recommendations with the clients business objectives culture and risk appetite.
• Build strong consultative relationships with senior client leaders communicating in a clear concise and businessfriendly way that resonates with innovationdriven stakeholders.
• Represent Securitas as a thought leader in the clients ecosystem staying current on industry best practices emerging threats and technology developments and proactively bringing insights and recommendations to the client.

Program Management & Performance

• Own full P&L for the account; analyze operational and financial indicators to continuously improve overall performance.
• Leverage data analytics and technology platforms to assess program performance identify trends and drive continuous improvement across the clients global security program.
• Coordinate and perform Security Risk Reviews of client facilities using industry best practices and clientspecific assessment tools.
• Implement and manage global safety programs; support special events and emergency coverage as needed.

Service Delivery & Operations

• Serve as the key point of contact to ensure highquality customer service for assigned account(s); lead the evolution and improvement of the security program.
• Ensure branches maintain a consistent focus on service excellence; provide guidance and support to retain and grow profitable business.
• Partner with area management to ensure appropriate staffing levels and effective scheduling that meet client requirements while controlling labor costs.
• Lead and support global RFI/RFP responses for the client including pricing models and strategies; coordinate pricing information from all regions.

Global Coordination & Innovation

• Meet regularly with client and Securitas management for account reviews; address issues support startups and transitions and ensure contract compliance across the portfolio.
• Support security planning assessments and surveys; coordinate review and updates of global and local post orders.
• Partner with the client on strategic budget preparation for guard services and security system deployments.
• Lead the client in evaluating global security needs and determining feasibility of requested services demonstrating strong understanding of the global business environment.
• Develop and manage a global service network for client locations; build strong relationships with Securitas branches and alliance partners.
• Coordinate monitor and evaluate global service delivery; develop global best practices and apply the Global Clients Americas model to service delivery.
• Champion innovation to improve working practices products and technologies; identify current and potential problems and drive solutions through quality planning analysis and decisionmaking.

This position applies to administrative employees in salaried supervisory roles who manage a specific account (work unit) performing the routine duties of subordinates no more than 40% of the time.

What You Bring

Education & Experience

• Bachelors degree preferred.
• 510 years of progressively responsible management experience in security program management corporate security or a closely related field.
• Experience working with hightechnology or Silicon Valleybased clients or in fastpaced innovationdriven environments strongly preferred.
• Proven track record of building and managing complex multisite security programs and engaging directly with senior client stakeholders.

Technical & Professional Skills

• Intermediate knowledge of Microsoft Office (Word Outlook Excel PowerPoint).
• Working knowledge of Visio SharePoint and Teams.
• Comfort working with technology platforms dashboards and data analytics tools to monitor performance and inform decisionmaking.
• Strong communication relationshipbuilding and influencing skills with the ability to operate confidently at executive level.

How We Work

All functions duties and tasks are to be carried out in an honest ethical and professional manner in line with applicable company policies and procedures. Youll be expected to:

• Follow safe work practices and company safety policies rules and regulations.
• Raise any unsafe working conditions to your manager.
• Seek clarification when youre unsure about policies or procedures.

Associates are held accountable for successful job performance. Job performance standards may be documented separately and can include functions objectives duties or tasks not specifically listed here.

Our Commitment to Inclusion

Securitas is committed to diversity equity inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin disability status as a protected veteran or any other applicable legally protected characteristic.

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