Global Partnerships Operations Lead

Join the team redefining how the world experiences design.

Hello gday mabuhay kia ora 你好 hallo vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and youre probably keen to find out whats on offer so well get straight to the point.

Where and how you can work

Our flagship office is in Sydney Australia but weve made our way from down under to a hub in San Francisco which is now home to our US operations. We offer flexibility in how and where you work. We trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

What youd be doing in this role

Canvas Partnerships org spans Resellers Alliances Agencies and Growth Partners and its one of the biggest levers for our Enterprise Growth. But great partnerships dont run on relationships alone. They run on the systems processes and data that make every partner interaction faster cleaner and more repeatable at scale. Thats what this role is about.

This role will be focused on:

• Owning Canvas Partner Relationship Management platform (currently Allbound) end-to-end the architecture partner experience integrations and continuous improvement across all four partnership pillars

• Assessing current workflows and technology to build a longer term roadmap and vision for platform and process as we scale

• Managing an onshore/offshore deal registration and order processing team setting the bar for quality speed and accuracy and building the processes that let the team scale without breaking

• Designing and running critical commercial processes: solutions engagement workflows partner referral payments margin and MDF management across the ecosystem

• Owning the partner agreements and contract operations process from initial execution through amendments and renewals in close partnership with Legal and Finance

• Leading the infrastructure behind Canvas account mapping and lead-sharing motion making co-sell actionable and measurable

• Owning the Partnerships forecast: building the model tracking coverage and conversion and giving senior leadership a reliable data-backed view of partner-sourced revenue

• Building the reporting and insights layer for the Partnerships org clear consistent visibility into pipeline partner performance revenue attribution and program health

• Owning partner enablement infrastructure in partnership with PMM and Enablement: onboarding journeys training frameworks and the systems that get new partners to productivity fast and keep existing partners sharp

• Partnering with Sales Operations Finance Legal to ensure partner commercial motions run without friction and escalating early when they dont

• Shaping overall partner program strategy: tier design program governance and the framework that determines how Canva invests in and rewards its partner ecosystem

• Owning partner pipeline hygiene and governance ensuring partner opportunities are accurate up to date consistently managed and provide reliable visibility for forecasting reporting and partner performance.

• Establishing partner communications governance ensuring all customer-facing communications and operational touch points are appropriately positioned partner-aligned and reinforce Canvas partner sales motions.

• Designing and scaling partner renewal operations building repeatable renewal processes tooling and governance that drive predictable renewals reduce operational effort and deliver a consistent partner experience across the lifecycle.

Youre probably a match if

• Youve built or owned the operations layer for a multi-channel partner program at a SaaS company youve felt the pain of broken deal registration flows and you know how to fix them for good

• Youre fluent in the partner tech stack: PRM platforms ecosystem tooling like Crossbeam and the CRM integrations that make it all work together

• Youre equally comfortable getting into the detail of a payment reconciliation and presenting a data-driven view of program health to senior leadership and you know which one to prioritise when

• You can hold operational rigour and strategic thinking at the same time: you know what to standardise now and what to build for scale later

• Youve worked across multiple partner types resellers agencies alliances or ISVs and you understand that each motion has its own commercial and operational logic

• Youve managed or mentored a team including distributed teams and you know how to set clear expectations coach on quality and keep people motivated across time zones

• Youre a strong cross-functional operator who has navigated Finance Legal RevOps and Sales to land shared decisions and you dont need perfect information to move forward

About the team

This role sits within GTM Ops and is the operational backbone of Canvas Partnerships org spanning Resellers Alliances Agencies and Growth Partners globally. Youll report into the Head of GTM Ops and work closely with the Partnerships leadership team GTM Operations Finance Sales and Legal. Youll also direct an onshore/offshore deal registration and order processing team which means youre not just building the systems youre accountable for the people running them. As Canvas enterprise motion accelerates the operational foundation you build here will be a direct input to how fast and how well we can scale the ecosystem.

Whats in it for you

Achieving our crazy big goals motivates us to work hard - and we do - but youll experience lots of moments of magic connectivity and fun woven throughout life at Canva too. We also offer a range of benefits to set you up for every success in and outside of work.

Heres a taste of whats on offer:

• Equity packages - we want our success to be yours too

• Health benefits plans to support you and your wellbeing

• 401(k) retirement plan with company contribution

• Inclusive parental leave policy that supports all parents & carers

• An annual Vibe & Thrive allowance to support your wellbeing social connection office setup & more

• Flexible leave options that empower you to be a force for good take time to recharge and supports you personally

Check out for more info.

Other stuff to know

We make hiring decisions based on your experience skills merit and business needs in compliance with applicable local laws.

We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed above - we still want to hear from you!

When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. Please note that interviews are conducted virtually.

Remote Work :

No

Employment Type :

Full-time