Global Partner Technical Success Director
Job Location:
McLean, MD - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Here at Appian our values of Intensity and Excellence define who we are. We set high standards and live up to them ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment holding ourselves and each other accountable to achieve the best results. When you join Appian youll be part of a passionate team dedicated to accomplishing hard things together.
Establish build and scale our Global Partner Technical Success organization to elevate technical readiness fuel enterprise innovation and accelerate revenue growth across our worldwide ecosystem.
ABOUT THE TEAM
The Global Alliances and Channels team at Appian is a fast-paced dynamic organization that plays an integral role in driving Appians growth globally. We are establishing an elite high-impact technical group to elevate our partner ecosystems technical abilities and expertise to deliver market-leading solutions. Your work directly impacts partner capability customer satisfaction and Appians market expansion through channel revenue.
THE OPPORTUNITY
As the Global Partner Technical Success Director you will serve as a technical leader defining the global technical charter for Appians partner ecosystem. Reporting directly to the Global Partner Experience Leader you will build and lead a high-caliber global organization of Partner Technical Success Architects across North America EMEA and India regions. This is a high-visibility leadership role where your strategic direction and operational frameworks will directly impact complex mission-critical transformations for enterprise clients.
WHAT YOULL DO
- Build and lead a high-performing global organization of regional Partner Technical Success Architects across North America EMEA and India setting strategic objectives operational governance and performance metrics.
- Collaborate with the Global Experience Leader Customer Success and Product Engineering teams to define the global technical charter operating framework and engagement criteria that allow PTSAs to act as high-leverage force multipliers for partner delivery capability.
- Serve as the senior technical sponsor on Appians largest most complex global enterprise opportunities ensuring architectural alignment across internal and partner teams.
- Design and co-chair a monthly and quarterly Partner Technical Governance Board alongside Appians Customer Success leadership to evaluate deal volumes triage capacity regional performance metrics and strategic alignment.
- Oversee the global teams contributions to Appians AI tooling for partners ensuring field intelligence prompt libraries and golden templates feed into the tool.
- Partner with Appians Enablement Product Engineering and Customer Success teams to guide the development of advanced partner technical curricula and certification tracks and to establish repeatable frameworks for evaluating vetting and approving partner-built commercial solutions and revenue-share offerings.
REQUIRED QUALIFICATIONS
- Bachelors degree in Computer Science Engineering Information Systems or a related technical discipline.
- 10 years of leadership experience in technical professional services partner engineering or technical alliance leadership within enterprise software companies.
- 3 years of direct experience managing and scaling high-performing global teams of enterprise architects across multiple time zones (US EMEA India).
- Proven track record of designing building and operationalizing technical partner programs across Global Systems Integrators (GSIs) and regional delivery hubs.
- Deep proficiency in Enterprise Software Architecture platform infrastructure cloud deployment and large-scale digital transformation programs.
- Exceptional executive communication and negotiation skills capable of commanding technical respect and building consensus with partner C-suite Product Engineering and Customer Success leadership.
- Comfortable traveling up to 30% to visit key partner delivery teams host technical masterclasses and support critical on-site project discovery.
PREFERRED QUALIFICATIONS
- Masters degree or MBA preferred.
- Demonstrated experience establishing governance frameworks KPIs and operational cadences for global non-billable technical organizations.
- We value experience with enterprise platforms such as Salesforce or ServiceNow as these skills translate well into our Enterprise-Grade Orchestration environment.
#LI-MB1
The base salary range per provided represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including but not limited to the candidates relevant work experience qualifications internal peer equity and market and business conditions that exist when extending an offer. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies.
In addition Appian provides generous benefits offerings that include a 401(k) plan with company match flexible time off paid parental leave medical dental and vision plans life insurance disability insurance wellness programs flexible spending accounts health savings account contributions an employee referral bonus program and learning and development resources. Certain positions may be eligible for equity awards.
Pay and benefits are subject to change at any time consistent with the terms of any applicable compensation commission bonus or benefit plans.
Base Salary Range
$200000 - $375000 USD
Tools and Resources
- Training and Development: During onboarding we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
- Growth Opportunities: Appian provides a diverse array of growth and development opportunities including our leadership program tailored for new and aspiring managers a comprehensive library of specialized department training through Appian University skills based training and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
- Community: Well immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social educational and outreach activities to connect with Appianites and larger initiatives throughout the company.
Benefits
Appian offers a comprehensive benefits package designed to support your health wellbeing and financial future. Benefits may include health coverage Employee Assistance Program (EAP) with free mental health support life and disability insurance an Employee Stock Purchase Program (ESPP) a retirement/pension plan wellness dollars tuition reimbursement family-forming benefits and more. Benefits vary by countryplease ask your Talent Acquisition contact for details specific to the location you are applying to.
About Appian
Appian provides AI automation for the most important business processes at the worlds largest organizations. Our platform is known for its unique power reliability and scale. Weve been automating processes for more than 25 years and understand enterprise operations like no one more information .
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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal state or local law.
Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process please contact us by email at. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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About Company
Appian is the leading platform for process orchestration, automation, and intelligence. Start improving your processes today.
