Global Operations Manager

The Global Operations Manager steers global service contracts of clients based in the US with service delivery across various national and international Bosch delivery sites. Will plan and organize their service areas to achieve maximization of resources.  Ensures customer satisfaction operational quality and productivity targets service level achievements and established business objectives and profitability.

Essential Functions

• Single point of contact to the customer and Bosch delivery locations
• Contract negotiation and maintenance (Including change proposals)
• Define reportings and KPIs (and steer) best practice share and standardization
• Forecasting and Reporting
• Innovate in the service delivery and project development
• Organize and plan resources of assigned project(s) or account(s) to achieve business objectives or internal targets (service level agreements) through planning scheduling and productivity
• Act as escalation level for customer communications with respect to incidents changes requests requirements etc.
• Lead motivate and guide professional development of team members
• Manage implementation of changes projects and go-lives
• Actively participate in continuous improvement processes and provision of solutions to optimize existing procedures and resources

Qualifications :

Requirements

• Masters degree in operations management Business Management or equivalent experience in Service Center area
• 5 years in previous operations management experience including forecasting scheduling and real-time operations management including coaching supervising and developing staff
• Strong leadership and management skills combined with intercultural competencies managing teams of different cultural backgrounds
• Future and result oriented comfortable with common sales activities strong presentations and negotiation skills
• Skilled with common IT applications MS Excel Word and communication center tools
• Excellent time management skills in planning and organization

Additional Information :

Indefinite U.S. work authorized individuals only.  Future sponsorship for work authorization unavailable. 

Equal Opportunity Employer including disability / veterans.

Please note that employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.

Remote Work :

No

Employment Type :

Full-time