Global Operations Engineer (Starlink)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible with the ultimate goal ofenabling human life on Mars.

GLOBAL OPERATIONS ENGINEER (STARLINK)

Starlink is leveraging SpaceXs experience in building rockets and spacecraft to deploy the worlds most advanced broadband internet system and largest satellite constellation. The Starlink Growth team combines deep analysis business strategy and operational excellence to drive customer retention improve lifetime value and scale the business.

As an Operations Engineer you will drive meaningful initiatives that improve how Starlink operates. You will identify problems develop practical and scalable solutions collaborate closely with cross-functional partners and use data to inform decisions that support Starlinks growth profitability and operational effectiveness.

RESPONSIBILITIES:

• Apply process improvement methodologies (process mapping problem solving visual management lean principles) to improve self-service accelerate resolution and help scale processes across customer experience logistics accounting supply chain and other teams
• Identify engineering and operational issues determine root causes and develop solutions for both immediate mitigation and longer-term improvement
• Develop and maintain data analysis and tracking tools to monitor customer experience and internal operational performance
• Coordinate with cross-functional partners (design engineering software sales marketing customer service logistics accounting etc.) to create effective feedback loops
• Partner with leadership and stakeholders to support project prioritization resource allocation and sustainability of solutions
• Manage projects and execute to aggressive timelines while clearly communicating progress and influencing stakeholders
• Partner with design engineering logistics and operations teams on new product feature and process rollouts by participating in design reviews supporting beta programs and creating educational materials
• Codify knowledge and best practices for customer-facing and internal systems and keep documentation current and useful
• Demonstrate ownership bias for action and a focus on building practical solutions that can scale

BASIC QUALIFICATIONS:

• Bachelors degree in engineering mathematics computer science or STEM field
• 2 years of experience in an operations process improvement manufacturing and/or consulting environment
• 2 years of experience with Excel SQL and Python

PREFERRED SKILLS AND EXPERIENCE:

• Experience working successfully in environments with competing priorities and aggressive schedules
• Experience contributing to or leading operational and process improvement initiatives
• Proficiency with statistics data analysis and data visualization
• Ability to define manage and execute projects independently
• Experience with lean Six Sigma or related process improvement principles
• Experience with programming/scripting languages (Python SQL R JavaScript or similar)
• Strong written and verbal communication skills including with managers and cross-functional partners
• Bias for action ownership mindset and history of delivering practical scalable solutions
• Strong interpersonal skills with experience collaborating on or mentoring within small project teams

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and weekends as needed
• Willingness to travel up to 50%

COMPENSATION AND BENEFITS:

Pay Range:
Level 1: $100000.00 - $135000.00
Level 2: $115000.00 - $165000.00

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills education and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives in the form of company stock or long-term cash awards as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical vision and dental coverage access to a 401(k) retirement plan short and long-term disability insurance life insurance paid parental leave and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations applicant must be a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (aka green card holder) (iii) Refugee under 8 U.S.C. 1157 or (iv) Asylee under 8 U.S.C. 1158 or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceXs Affirmative Action Plan for veterans and individuals with disabilities or applicants requiring reasonable accommodation to the application/interview process should reach out to.