Global Messaging Operations Specialist

Who We Are Looking ForThe Global Messaging Operations Specialist is responsible for supporting end-to-end management performance and maintenance of all customer-facing message delivery channels used in Crisis24s product platforms. This role supports the operational health of such channels maintaining compliance with international and country-specific regulations supporting key vendor relationships and striving for continuous improvement in delivery efficiency cost and reliability. The ideal candidate is a proactive team player who can balance day-to-day operational management and an evolving compliance-intense You Will Work OnOperational Management: Assist with overseeing the operational health of delivery channels (e.g. SMS email voice etc). This includes managing and maintaining all required registration documents approvals/exemptions and coverage Support and Issue Resolution: Provide troubleshooting and support for reported delivery issues coordinating with internal teams and vendors to drive timely resolution and share information to manage customer expectations as Monitoring & Optimization: Continuously monitor and analyze key performance metrics including success/failure rates volumes and throughput. Proactively identify and resolve performance issues coordinate regular testing across different countries and drive initiatives to increase throughput and and Partner Relationship Management: Cultivate and maintain strong relationships with delivery vendors. This includes assisting with negotiations for pricing and service-level agreements assisting with evaluating and onboarding new vendors and assisting with managing the vendor and Regulatory Oversight: Stay up-to-date on country-specific regulations and requirements for delivery channels. Assess the impact of these changes on our operations and lead the implementation of necessary process adjustments and Management: Monitor vendor costs and escalate changes for reconsideration of our pricing packaging and billing as needed. Identify opportunities for cost savings through negotiation and duties as You Will BringProven experience in operations delivery or a related understanding of delivery modalities such as SMS email and analytical skills with the ability to interpret performance data and make data-driven negotiation and vendor management communication and interpersonal skills with the ability to effectively collaborate with internal teams and external navigating complex international regulations and compliance problem-solver with a strong sense of ownership and range: $65000$80000 commensurate with experience and qualifications.