Global Lead, Desktop Engineering (EUC)

The work we do at FUJIFILM Biotechnologies has never been more importantand we are looking for talented candidates to join us. We are growing our locations our capabilities and our teams and looking for passionate mission-driven people like you who want to make a real difference in peoples lives.

Join FUJIFILM Biotechnologies and help make the next vaccine cure or gene therapy in partnership with some of the most innovative biopharma companies across the globe. We are proud to cultivate a culture that will fuel your passion energy and drive - what we call Genki.

Fujifilm is globally headquartered in Tokyo with over 70000 employees across four key business segments of healthcare electronics business innovation and imaging. We are guided and united by our Group Purpose of giving our world more smiles. Visit: shape the future of the digital workplace at FUJIFILM Biotechnologies. Were looking for a visionary execution-focused Global Lead Desktop Engineering to set our global EUC strategy scale modern endpoint platforms and elevate the end-user experience across FLBG. This role is central to our digital transformationowning platform engineering driving standards and governance and ensuring secure compliant and highly reliable services worldwide.

This is a high-impact leadership role with executive visibility cross-functional influence and global scope. If you thrive at the intersection of strategy engineering excellence and service outcomesand youre passionate about enabling productivity at scalethis is your next step.

Your Impact

• Lead the enterprise-wide EUC transformationmodern management (Intune SCCM Jamf) automation self-service and zero-touch deployment
• Build and govern global standards platforms and operating models aligned to ITIL GxP and corporate policies
• Drive stability security and performance across our Windows and macOS ecosystems
• Develop a high-performing global engineering organization and cultivate a service excellence culture
• Enable measurable outcomes through KPIs SLAs/SLOs and engineering maturity models

What Youll Do

• EUC Strategy & Global Governance

  • Define and own the global Desktop Engineering/EUC strategy across FLBG
  • Establish global standards for endpoint architecture device lifecycle and configuration management
  • Build EUC operating models aligned with ITIL GxP and corporate policies
  • Define KPIs SLAs SLOs and engineering maturity models; ensure audit readiness and regulatory compliance

• Global Leadership & Organizational Development

  • Lead and develop a global Desktop Engineering organization (regional engineers SMEs partners)
  • Define capability roadmap org structure and talent strategy
  • Act as senior escalation point and decision authority for EUC; drive cross-functional collaboration with Service Desk Infrastructure Security and Applications

• Platform Engineering & Architecture Ownership

  • Own global architecture for Windows and macOS endpoints
  • Govern endpoint management tools (Intune SCCM Jamf Tanium Autopilot)
  • Set standards for device provisioning/imaging software packaging/deployment patching and vulnerability management
  • Advance automation self-service and zero-touch strategies

• Service Stability Performance & Experience

  • Ensure availability performance and stability of global EUC services
  • Define and track MTTR CSAT device health and compliance
  • Partner with Service Desk and BRPs to improve supportability and reduce tickets
  • Lead proactive problem management and RCA to deliver a consistent high-quality user experience

• Security Compliance & Risk Management

  • Ensure endpoint compliance with security standards policies and GxP
  • Collaborate with Cybersecurity on endpoint protection hardening patching encryption and identity-related controls
  • Maintain audit readiness and documentation across EUC processes

• Vendor Financial & Continuous Improvement

  • Own vendor strategy and partnerships for EUC platforms and hardware
  • Manage budgets forecasts and cost optimization initiatives
  • Drive continuous improvement using data insights and automation; establish executive dashboards

Minimum Education Requirements

• Bachelors degree in Information Technology Computer Science Business Administration or related field
• Masters degree preferred (for global leadership roles)

Minimum Experience Requirements

• 15 years of experience in End User Computing / Desktop Engineering
• 5 years in leadership roles (team leadership global or regional responsibility)
• Proven experience operating in highly regulated environments (GxP)
• Strong experience with global service ownership and governance

Technical Leadership Expertise

• Endpoint management platforms: Intune SCCM Jamf Autopilot Tanium
• Windows and macOS enterprise environments
• Active Directory GPO and identity integration
• Device lifecycle management and engineering standards
• ITSM tools and ITIL-based service environments

Knowledge & Skills

• Strategic & Leadership

  • Define and execute global EUC strategies; stakeholder management from engineers to executives
  • Organizational design capability building financial and vendor governance
  • Data-driven decision making and outcome focus

• Technical & Engineering

  • Enterprise endpoint architecture (Windows macOS mobile)
  • Advanced endpoint management (Intune SCCM Jamf Tanium)
  • Automation and scripting (PowerShell); software packaging and deployment at scale
  • Cloud-based workplace platforms (Microsoft 365 Teams)

• Operational & Service Management

  • ITIL expertise (Incident Problem Change Service Design)
  • Defining SLAs KPIs and operational governance
  • Global service delivery and support model design

• Behavioural Competencies

  • Strong leadership presence and communication skills
  • Analytical structured and outcome-driven
  • Able to operate in complex high-pressure environments
  • Highly collaborative influential and service-oriented with a focus on user experience

Why This Role

• Shape a global platform that powers productivity across FLBG
• Lead a world-class engineering organization and partner across Infrastructure Security and Applications
• Drive measurable impact with executive visibility and a mandate for transformation
• Grow your leadership portfolio in a complex highly regulated and innovative environment

Fujifilm is committedto providing equal opportunities in hiring promotion and advancement compensation benefits and training regardless of nationality age gender sexual orientation or gender identity race ethnicity religion political creed ideology national or social origin disability veteran status etc.

If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to our HR Department ().