Global Lead, Collaboration Engineering

The work we do at FUJIFILM Biotechnologies has never been more importantand we are looking for talented candidates to join us. We are growing our locations our capabilities and our teams and looking for passionate mission-driven people like you who want to make a real difference in peoples lives.

Join FUJIFILM Biotechnologies and help make the next vaccine cure or gene therapy in partnership with some of the most innovative biopharma companies across the globe. We are proud to cultivate a culture that will fuel your passion energy and drive - what we call Genki.

Fujifilm is globally headquartered in Tokyo with over 70000 employees across four key business segments of healthcare electronics business innovation and imaging. We are guided and united by our Group Purpose of giving our world more smiles. Visit: the future of how FLBG collaborates. Business Technology & Digital Solutions is accelerating digital transformation across FUJIFILM Biotechnologies and were seeking a visionary execution-focused leader to own our global collaboration platforms and experience. As the Global Lead Collaboration Engineering you will set the global strategy govern standards and scale secure compliant and high-performing collaboration services across regionsdriving adoption and impact for every employee.

This is a high-impact role with executive visibility global scope and a mandate to transform how we work together across Microsoft 365 Teams (including telephony) SharePoint OneDrive mobility and AV/meeting room experiences.

• Define and own the global collaboration strategy and standards across FLBG
• Lead a high-performing global organization of engineers SMEs and strategic partners
• Drive platform excellence across Microsoft 365 Teams (collaboration telephony) SharePoint Online OneDrive AV and meeting room technologies
• Accelerate adoption through user enablement automation and self-service
• Ensure service reliability security and compliance in highly regulated environments (GxP)
• Provide data-driven insights executive dashboards and continuous improvement

• Collaboration Strategy & Global Governance (25%)

  • Define and own the global Collaboration strategy
  • Establish global standards for:
    • Microsoft 365 ecosystem (Teams SharePoint OneDrive)
    • AV/meeting room platforms and telephony
    • External collaboration and file sharing governance
  • Build and govern operating models aligned with ITIL GxP and corporate policies
  • Define KPIs SLAs and service maturity models; ensure audit readiness and regulatory compliance

• Global Leadership & Organizational Development (20%)

  • Lead and develop a global Collaboration organization (engineering SMEs vendors)
  • Define capability roadmap and organizational structure; build a high-performance service-oriented culture
  • Act as senior escalation point for collaboration services
  • Drive cross-functional alignment across BT&DS Service Desk IAM Security and Infrastructure

• Platform Ownership & Architecture (20%)

  • Own global architecture for Microsoft 365 services; Teams (collaboration telephony); SharePoint Online & OneDrive; AV meeting rooms and conferencing tech
  • Govern platform configuration lifecycle and adoption
  • Define standards for:
    • Workspace governance (Teams lifecycle permissions external sharing)
    • Telephony (call queues voice policies dial plans)
    • AV room design and global standards
  • Drive automation self-service and user enablement

• Service Experience Adoption & Performance (15%)

  • Ensure high availability and performance of collaboration services
  • Define and track user experience metrics (adoption CSAT call quality usage)
  • Lead global adoption and enablement programs; partner with Service Desk to improve supportability and reduce tickets
  • Drive proactive problem management and continuous improvement

• Security Compliance & Risk Management (10%)

  • Ensure compliance with security policies and regulatory requirements (GxP)
  • Govern external sharing policies data protection and retention and identity integration with Azure Entra
  • Collaborate with Cybersecurity on conditional access and related controls
  • Ensure audit readiness for collaboration services

• Vendor Financial & Continuous Improvement (10%)

  • Own vendor strategy (Microsoft AV vendors telephony providers)
  • Manage budgets and cost optimization initiatives
  • Drive continuous improvement through analytics and automation
  • Provide executive-level reporting and dashboards

• Bachelors degree in Computer Science Business Administration Engineering or related field
• Masters degree preferred (especially for global leadership roles)

• 15 years of experience in IT Digital Workplace or Collaboration services
• 5 years in global leadership roles (direct or matrix leadership)
• Proven experience owning global platforms/services (M365 Collaboration AV Telephony)
• Experience in highly regulated environments (GxP)
• Strong understanding of service ownership governance and operating models

• Not required to be hands-on but must have deep conceptual understanding of:
  • Microsoft 365 ecosystem
  • Teams & telephony
  • SharePoint OneDrive and file services
  • AV/meeting room technologies
  • Mobility and integration with endpoints

• Strategic & Leadership

  • Define and execute global digital workplace/collaboration strategies
  • Strong stakeholder management (engineers to executives)
  • Organizational design and team scaling
  • Financial governance and vendor management
  • Data-driven decision making

• Collaboration Platform Expertise (Conceptual & Governance)

  • Microsoft 365 ecosystem (Teams SharePoint OneDrive Exchange)
  • Teams telephony and collaboration governance
  • AV/meeting room ecosystems and standards
  • Identity integration (Azure Entra)
  • High-level understanding of automation and API-driven platforms

• Service Management & Operations

  • Strong ITIL knowledge (Incident Problem Change Service Design)
  • Experience defining SLAs KPIs and service models
  • Global service delivery and support integration

• Compliance & Regulatory

  • Experience working in GxP/GAMP environments
  • Understanding of validation audits and risk management

• Behavioural Competencies

  • Strong leadership presence and communication skills
  • Ability to operate in complex global environments
  • Outcome-driven and structured mindset
  • Strong collaboration and influencing skills
  • Service-oriented leadership with a focus on user experience

• Shape how our global teams connect collaborate and deliver outcomes
• Lead platform strategy and adoption with enterprise-wide visibility
• Build and scale a world-class collaboration engineering organization
• Deliver measurable impact in a complex highly regulated and innovative environment

Fujifilm is committedto providing equal opportunities in hiring promotion and advancement compensation benefits and training regardless of nationality age gender sexual orientation or gender identity race ethnicity religion political creed ideology national or social origin disability veteran status etc.

If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to our HR Department ().