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Global Head of Brand Operations

Blue Bottle Coffee

Job Location:

Los Angeles, CA - USA

Yearly Salary: $ 168000 - 253000

Posted: 18 August 2026 (30+ days ago)

Application Deadline: 15 November 2026

Vacancies: 1 Vacancy

Job Summary

At Blue Bottle our mission is to connect the world to delicious coffee. From seed to cup we elevate the craft of coffee in everything we do. We strive to build a better tomorrow by investing in what matters: a sustainable future for our people the company and our planet.

About the Job:

Global Head of Brand Operations is the operational leader of Blue Bottle Coffees Global Brand Center of Excellence. Reporting to the Chief Brand Officer this role is responsible for building the systems processes and operating rhythms that enable our global brand organization to deliver exceptional work with clarity consistency and speed.

As the connective tissue across Marketing Creative Communications Product Management Architecture & Café Design and regional brand teams you will orchestrate the planning communication and execution of global brand initiatives across our global markets. You will create alignment across teams functions and geographiesensuring the right people have the right information at the right time to bring our brand to life with excellence.

This role blends strategic thinking with operational rigor. You will establish the frameworks that guide how the Brand organization worksfrom annual planning and seasonal campaign development to creative operations production governance and cross-functional communications. Success requires exceptional organizational leadership the ability to influence without authority and a passion for helping teams do their very best work.

Employees are required to be based within 50 miles of one of the following established Blue Bottle Coffee geographic locations: The San Francisco Bay Area or Los Angeles

You Are:

An exceptional operator who brings structure clarity and momentum to complex organizations.
A strategic thinker who can design scalable systems while remaining deeply connected to day-to-day execution.
An influential leader who excels in matrixed global organizations aligning diverse stakeholders around shared priorities and outcomes.
A natural connector who builds trusted relationships across teams functions and regions.
Highly organized with outstanding attention to detail balancing multiple priorities without losing sight of the bigger picture.
Comfortable navigating ambiguity creating clarity where none exists and helping organizations move confidently through change.
An outstanding communicator who simplifies complexity and ensures information flows to the right people at the right time.
A collaborative leader who develops people improves ways of working and fosters an inclusive high-performing team culture.
Curious about better ways of working always seeking opportunities to improve processes planning and organizational effectiveness.
Passionate about exceptional coffee thoughtful design hospitality and creating remarkable guest experiences.

You Will:

Lead the operational strategy for Blue Bottles Global Brand Center of Excellence establishing the systems governance and ways of working that enable world-class brand execution.
Own the annual brand planning process global marketing calendar seasonal planning cadence and cross-functional workback schedules across all markets.
Orchestrate communication and alignment across global and regional teams ensuring priorities timelines dependencies and decisions are visible and understood.
Lead project management standards tools and best practices across the Brand organization continuously improving efficiency and collaboration.
Partner closely with Marketing Creative Communications Product Management Architecture & Café Design and regional leadership to successfully execute global campaigns launches and strategic initiatives.
Oversee global brand budgets production planning and resource allocation in partnership with regional teams.
Serve as Executive Producer for global creative productions including production planning agency and vendor management contract negotiation and budget oversight.
Establish scalable production processes and governance for global and regional creative development including seasonal campaigns photography film and content creation.
Drive launch readiness for new cafés major brand initiatives and product introductions by coordinating milestones communications and cross-functional dependencies.
Lead seasonal business reviews hindsight sessions reporting and organizational learnings that improve future planning and execution.
Continuously identify opportunities to simplify workflows improve communication and strengthen operational excellence across the Brand organization.

You Have:

10 years of experience leading Brand Operations Creative Operations Studio Operations Production Program Management or similar operational leadership functions.
Experience building and scaling operational systems within high-performing creative marketing or design organizations.
Proven success leading complex cross-functional initiatives across global and matrixed organizations.
Deep understanding of integrated marketing creative development content production and launch planning.
Expertise implementing and optimizing project management systems production workflows and operational processes.
Experience managing production budgets agency relationships vendor negotiations and external partners.
Exceptional organizational communication facilitation and presentation skills.
Outstanding judgment attention to detail and the ability to balance strategic priorities with operational execution.
Experience working across Asia and an appreciation for regional cultural and business nuances.
Professional fluency in English is required. Mandarin or Japanese language proficiency is a strong plus.

A Few Benefits We Offer:

Comprehensive health dental and vision coverage for eligible employees starting on your first day
Best-in-class coffee training and continuing education
Free membership into the Specialty Coffee Association of America and discounts on events (including Expos and Championships)
401(k) plan
Paid time off & paid volunteer hours
50% discount on all products both online and in-cafe; this includes food beverages whole-bean coffee and merchandise
Flexible spending account & commuter benefits
Employee Assistance Program
Additional benefits information

$168000 - $253000 a year

This position has a salary range of $168000-$253000. This salary range is a good-faith estimate of what we reasonably expect to pay upon hire. The final salary offer will be determined after reviewing relevant factors which include a candidates qualifications and experience where appropriate.

At Blue Bottle Coffee youll be a vital part of our guests experience and a crucial link in delivering the most delicious coffee we can find to every person who walks through our doors be it in person or online. If youre ready to bring beautiful and thoughtfully rendered experiences to life please apply and join us.

Blue Bottle is an Equal Opportunity Employer. We value an open mind dedication to work and a collaborative spirit. We hire based on these qualities a jobs requirements our businesss needs and an applicants qualifications. We do not tolerate discrimination or harassment of any kind in the hiring process or in the workplace.

We comply with the ADA and provide reasonable accommodations that allow qualified applicants/employees to perform the essential functions of the job. We also provide reasonable religious accommodations to applicants/employees to allow them to practice their bona fide religious beliefs. To request an accommodation contact your People Partner.

We may refuse to hire relatives of present employees if doing so could result in actual or potential problems in supervision security safety or morale or if doing so could create other conflicts of interest.

We will consider employment-qualified applicants with arrest and conviction records.

We participate in E-Verify. We will provide the federal government with employees Form I-9 information to confirm authorization to work in the U.S. We will only use E-Verify once an employee has accepted a job offer and completed the Form I-9.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Director

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