Global Fleet Specialist

• Serve as the first point of contact for regional teams and field drivers resolving routine inquiries related to vehicles maintenance approvals and fuel cards.
• Monitor global telematics platforms to track asset utilization driver safety trends and vehicle performance helping identify opportunities for improvement.
• Support fleet safety and compliance efforts with local regional and international requirements including safety and environmental standards in partnership with Regional Health and Safety Directors.
• Analyze fleet data and prepare reports on key performance indicators such as cost per vehicle utilization rates and incident trends.
• Coordinate onboarding and day-to-day transactional workflows with regional Fleet Management Companies and leasing partners.
• Review and reconcile fleet invoices fuel spend and maintenance charges across assigned regions to identify discrepancies before final management approval.
• Support incident management workflows by coordinating accident reporting documentation investigation follow-up and corrective action tracking.
• Assist with the distribution and adoption of global fleet policies and standard operating procedures helping regional teams stay aligned with corporate safety and sustainability guidelines.

• Associate or bachelors degree in business logistics supply chain transportation or a related field. Equivalent experience will also be considered.
• 24 years experience in customer service fleet administration transportation logistics or a related operational support environment.
• Understanding of or willingness to learn the operational differences between North American EMEA and APAC fleet operations.
• Excel skills including lookups data validation pivot tables and organization of high-volume transactional data.
• Knowledge of fleet systems telematics platforms and data analysis tools.
• Patient clear and culturally adaptable communication skills to support frontline customer service requests from a diverse global workforce.
• Administrative troubleshooting skills with the ability to identify data anomalies billing errors and process gaps.
• Experience reviewing invoices fuel transactions maintenance charges or other high-volume billing data.
• Customer service mindset with a commitment to providing timely helpful operational support to drivers and field managers.
• Collaboration skills with the ability to work effectively with regional teams Fleet Management Companies drivers and internal stakeholders.
• Process discipline and attention to detail with a focus on data accuracy reporting quality and timely follow-up on compliance activities.
• Ability to prioritize a high volume of incoming support requests across multiple regions and time zones.

Preferred Qualifications

• Prior experience navigating Fleet Management Company portals such as Element Wheels Holman Ayvens or Arval.
• Experience using telematics dashboards or fleet reporting tools to monitor utilization driver safety trends vehicle performance or cost data

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