Global Document Services Lead Workflow

Latham & Watkins is one of the worlds leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people commitment to innovation and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best and work with the best this is where you belong.

The Global Document Services Lead - Workflow is an integral part of Lathams Global Document Services team (GLODOCS). This role will be responsible for the departments readiness and ability to provide high-quality and on-time delivery of document services to attorneys paralegals and legal professionals with optimal customer service while coordinating department workflow intaking document work requests clarifying instructions negotiating deadlines communicating job statuses maintaining the ServiceNow job queue assigning work to team members assuming project lead role on complex/multishift requests and assuring that deadlines are met. This role will be located in either ourGlobal Services Office in Downtown Los Angeles Orange County San Diego Silicon Valley or Austin office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. The schedule for this role is Thursday Sunday 2:30 pm 1:00 am Pacific Time.

Other key responsibilities include:

• Supporting core document services as well as specialized services such as Proofreading Translation and Closing Sets
• Coordinating with other teams and partnerships where overlap exists to develop efficient procedures and communications to streamline processes and satisfy various department needs
• Scheduling weekend and holiday coverage
• Acting as point of escalation to leadership Coordinating with other teams and partnerships where overlap exists to develop efficient procedures and communications to streamline processes and satisfy various department needs
• Protecting and maintaining any highly sensitive confidential privileged financial and/or proprietary information that Latham & Watkins retains
  

Wed love to hear from you if you:

• Exhibit advanced knowledge of applications typically used in a legal word processing environment: MS Office Suite Adobe Acrobat Professional iManage ABBYY FineReader MS Visio and other software
• Possess knowledge of specialized tools such as Best Authority Contract Companion Litéra Compare DocXtools Snagit Adobe Photoshop MS Publisher Remote Assistant and various real estate forms packages
• Demonstrate a thorough understanding of the intricacies of documents and work requests including troubleshooting for solutions
• Demonstrate the ability to write clear and complete job instructions and accurately estimate job durations

And have:

• A high school diploma or equivalent
• A bachelors degree or equivalent preferably
• A minimum of three (3) years of relevant experience in a law firm or other professional services firm preferably
• A minimum of five (5) years of cumulative experience
• Microsoft certifications in Word Expert Excel and PowerPoint preferably

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Lathams comprehensive benefit program which includes:

• Healthcare life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services mindfulness and resiliency medical resources well-being events and more)
• Professional development programs
• Employee discounts
• Affinity groups networks and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including but not limited to hair texture and protective hairstyles) color religion sex age national origin sexual orientation gender identity veteran status (including veterans of the Vietnam era) gender expression marital status or any other characteristic or condition protected by applicable statute.

Please click here to view the full job description for this role.

Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO). Please click the link below to review the Ordinance.

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