Global Customer Success Manager

 JOB DUTIES:       Helping research market conditions in local regional national or online markets. Assisting with the gathering of information to determine potential sales of client products. Helping gather information on clients competitors using NielsenIQ/GfKs data including prices sales and/or methods of marketing or distribution. Helping prepare reports about NielsenIQ/GfKs market research findings by illustrating data graphically and/or by translating complex findings into written text. Analyzing data on customer demographics preferences needs or buying habits to identify potential markets or factors affecting product demand. Helping measure the effectiveness of client marketing advertising or communications programs/strategies by using NielsenIQ/GfKs gfknewron tool for consumer data. Seeking and providing information to help companies determine their position in the Marketplace. Helping forecast and/or track marketing or sales trends by analyzing collected data. Monitoring industry statistics and/or following trends in trade literature. Assisting with the companys gfknewron insight platform including duties relating to key performance indicators (KPIs) and methodologies. Helping the company with market research projects relating to the technical goods market. Regularly presenting market research performance data to the companys clients for global markets where NielsenIQ/GfKs data is available. Helping manage and coordinating Nielsen IQ/GfKs platform roll out and implementation efforts for countries within specific global accounts. Helping drive and coordinating NielsenIQ/Gfks market research platform adoption efforts within the companys global client organization. Assisting with the design and control of NielsenIQ/GfKs action plans for various countries to guarantee the company meets its regional adoption goals and (global) user targets for market research projects. Helping ensure NielsenIQ/GfKs global client feedback impacts the companys future (product) roadmaps for market research projects. Assisting with NielsenIQ/GfKs digital transformation processes by presenting the Newron platform to U.S.-based clients as well as to global clients. Helping deliver insightful Newron navigation metrics and actionable recommendations to GfKs clients. Helping coordinate market research client services by cross regions and by categories. Assisting with GfKs migration efforts for the gfknewron platform for U.S.-based accounts. Helping drive NielsenIQ/GfKs adoption efforts for the gfknewron platform within client organizations including assisting with activation reactivation and engagement processes. Helping design and controlling GfKs action plans for market research projects. Performing tasks relating to return on investment (ROI) strategies by utilizing the companys data in a solid story telling format and by integrating market performances as a means of helping clients improve business results. Delivering industry business reviews (market research data) to senior client audiences using NielsenIQ/GfKs data/platforms. Helping build client success plans and client use cases to better prepare internal teams and GfKs clients on migration efforts for the market research platform. Helping implement the companys gfknewron platform in U.S.-based retail panels. Identifying cross sell and up sell opportunities supporting NIQ-GfK business expansion within clients . Accountable for sustaining high satisfaction level through client servicing measured by Net Promoter Score (NPS). Telecommuting may be permitted. When not telecommuting must report to worksite. Up to 10% mostly domestic travel to HQ customer visits and global offices.

REQUIREMENTS:    Bachelors degree in Business Administration Data Science Chemistry or related and 7 years of experience required.

Additional Information :

Boston MA; 40 hours/week.

This role has a market-competitive salary with an anticipated base compensation of the following range: $120765.00-$129100.00/year. Actual salaries will vary depending on a candidates experience qualifications skills and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment comprehensive health insurance industry-leading parental leave life insurance education support and more.

Any employee with questions about this position may contact . Any employee who wishes to apply may submit their resume on NIQs career page Careers - NIQ and reference job R. If applying please include a resume.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time