Get Connected Growth Operations Manager, Apple Services

The people at Apple dont just create products they craft experiences that redefine industries. Its the diverse tapestry of our people and their groundbreaking ideas that fuels the innovation woven into everything we do from revolutionary technology to industry-leading environmental initiatives. Join us in shaping the Apple innovation and exceptional communication are paramount to our continued success and growth. The Growth Marketing Operations Team plays a pivotal role in enabling sophisticated on-device communications and automated messaging for Apples media products and services. This team is responsible for the strategic development and flawless execution of in-app messaging delivered to millions of users globally across a suite of Apple services including Apple TV Music Arcade News Fitness App Store and Apple are seeking a highly self-driven and solutions-oriented Growth Operations Manager to lead the design optimization and execution of multi-channel customer journeys for Apple services. This role demands a critical thinker and an innovator who can navigate complex technical landscapes influence cross-functional teams and drive strategic initiatives that enhance customer engagement and accelerate growth for Apples services.

This position serves as a strategic subject matter expert leading the development and execution of customer notification strategies for high-impact growth marketing acquisition and engagement initiatives. You will leverage your deep technical expertise and strategic acumen to architect and optimize complex customer journeys ensuring seamless execution and measurable impact. You will be a champion for innovation continuously seeking opportunities to enhance our platforms processes and campaign performance leveraging intelligent tools and advanced automation techniques to drive efficiency and effectiveness.

Lead Customer Journey Design u0026 Execution: Architect develop test and deploy sophisticated multi-channel customer journeys translating marketing objectives and product strategies into scalable automated solutions within our CRM/ESP Innovation: Proactively identify champion and implement key opportunities for innovation in campaign performance operational efficiency and product tooling. This includes actively exploring evaluating and integrating intelligent automation tools AI-driven solutions and advanced analytics platforms to enhance our capabilities and deliver superior results. Develop and champion new methodologies and best practices for marketing Problem Solving: Apply critical thinking and data analysis to diagnose campaign performance identify operational bottlenecks and implement data-driven optimizations through A/B testing and experimentation to drive incremental growth and program -Functional Leadership u0026 Influence: Collaborate influence and communicate effectively with diverse stakeholders across Growth Marketing Product Engineering and Business teams. Lead discussions define requirements and ensure operational plans deliverables and risks are clearly articulated and addressed within complex global Leadership and Training: Establish and maintain a comprehensive knowledge base of best practices playbooks and training resources for customer journey orchestration fostering a culture of continuous learning and excellence within the Excellence: Monitor campaign performance for operational integrity proactively identify potential issues and communicate effectively with internal teams to ensure timely resolution and high-quality delivery.

7 years of progressive experience in lifecycle marketing with a proven track record of architecting launching and optimizing large-scale acquisition and engagement expertise and hands-on technical proficiency in building complex automation flows and customer journeys using enterprise-level CRM or ESP platforms (e.g. Salesforce Marketing Cloud Braze Oracle Responsys).nnExceptional aptitude for logical reasoning critical thinking and complex Degree in Computer Science Information Technology Marketing or a related technical field.

Proven ability to lead projects influence cross-functional teams and drive consensus in a matrixed mindset with the ability to define long-term vision anticipate challenges and make data-informed decisions that align with broader business resourceful and action-oriented innovator who consistently cuts through ambiguity proactively identifies roadblocks and engineers creative solutions particularly through the application of new AI-driven in SQL for precise customer segmentation targeting and data mentoring or guiding junior team members fostering skill development and promoting best commitment to excellence delivering projects with meticulous attention to detail and uncompromising written and verbal communication skills with the ability to articulate complex technical concepts to non-technical audiences and effectively persuade genuine passion for Apple products and services coupled with a deep familiarity with the Apple ecosystem (e.g. Mac OS iOS Apple Music App Store Apple TV etc.).