Geospatial Manager MAP GSMNGR

Hybrid in 1003 Route 202 Raritan NJ 08869 or Remote ***Please note candidate preference on resume***
Max vendor rate is $89/hr
40 hours/week

Job Title : Contact Center Architect (AWS Connect)

Top Skills Required :

1. AWS Connect

2. AWS Connect Q

3. Contact Center technologies

Role Summary
We are seeking a Senior Amazon Connect Architect to own the architecture stability and evolution of a global multi region Amazon Connect contact center platform supporting enterprise operations across NA EMEA and APAC. This is a hands on architect role not L2/L3 support.
The role will act as the primary SME for Amazon Connect AWS serverless integrations contact center AI and complex enterprise integrations.

Key Responsibilities
Serve as primary architect & SME for Amazon Connect across multiple global regions
Design and maintain highly available region isolated architectures (Prod / Dev / Lab / Sandbox)
Architect and manage complex IVR/contact flows (100 flows) using DynamoDB Lambda orchestration
Lead integrations with:
o ServiceNow CTI (CTA)
o AWS Lambda DynamoDB Kinesis S3 Redshift
o Lex Polly Contact Lens
o WebRTC voice/video channels
Drive AI enablement (Contact Lens Agent Assist conversational AI GenAI POCs)
Ensure security IAM compliance and audit alignment with enterprise standards
Own production stability incident analysis and resiliency improvements
Lead global KT sessions mentor engineering and operations teams
Partner with AWS client stakeholders and leadership on roadmap cost optimization and innovations

Mandatory Skills & Experience
10 years overall experience in Contact Center
Deep hands on Amazon Connect experience (architecture production)
Strong AWS serverless experience: Lambda DynamoDB Kinesis S3
Proven ServiceNow CTI integration experience
Experience supporting enterprise multi region contact center platforms
Ability to operate as a client facing architect & escalation point

Strongly Preferred
Amazon Connect AI (Contact Lens Agent Assist sentiment QA analytics)
WebRTC or digital channel integrations
AWS cost optimization and pricing model knowledge
Experience working with AWS TAMs / solution architects

Certifications (Preferred)
Amazon Connect Communications Specialist
Amazon Connect Developer
AWS Certified Solutions Architect (Associate or higher)