Genesys Engage Contact Center Engineer

We have very urgent requirement for Genesys Engage Contact Center Engineer for the following details.

Please share the profiles matching the JD and other requirements with their interview availability details (Please Reply All on this thread only)

Job Title: Genesys Engage Contact Center Engineer

Location: Phoenix AZ(Day-1 onsite);

Skillset: Genesys Engage BigData Oracle GCP API Kafka

Interview: Virtual(Video)-2 Rounds

Job Description:

• Proven experience designing hybrid on-premises and cloud data architectures enabling coexistence between legacy and modern platforms.
• Experience defining canonical data models data contracts and interface specifications across diverse systems.
• Ability to design federated and virtualized data access patterns to minimize data duplication while maintaining consistent enterprise views. Technical Expertise * Strong knowledge of Contact Center platforms - specifically Genesys Engage / PureEngage (InfoMart GAAP GIDB SpeechMiner) and at least one major CCaaS platform (Five9 Google CCAI Platform Amazon Connect).
• Deep understanding of contact center data models - interactions calls agents queues routing wrap-up and state transitions.
• Experience designing and maintaining data warehouses and analytics pipelines using tools like BigQuery or similar data warehouse solutions
• Proficiency in ETL / ELT frameworks and data integration tools such as Airflow Dataflow Kafka or Pub/Sub.
• Strong hands-on skills in real-time streaming architectures - event driven data ingestion and processing using Kafka Google Pub/Sub or AWS Kinesis for low-latency data flows.
• Solid command of SQL and data modeling including dimensional modeling fact/dimension schema design and slowly changing dimensions.
• Experience with API-based data ingestion (REST SOAP webhooks) from CCaaS or CRM systems.
• Familiarity with data virtualization and federation tools such as Denodo BigQuery Omni or equivalent technologies to enable hybrid query federation.