Genesys Architect
Job Location:
Hartford, CT - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Role: Genesys Architect
Location: Hartford CT (day one onsite)
Contract duration :Long Term
Minimum years of experience: 15 years
Genesys Cloud Architect
- Responsible for designing implementing and optimizing Genesys Cloud CX contact center solutions.
- Leads architecture for omnichannel routing (voice chat email messaging) IVR/ACD flows integrations and security.
- Works closely with business and technical teams to deliver scalable reliable and compliant cloud contact center platforms.
Key Skills:
Genesys Cloud CX Architect flows APIs & integrations SIP/VoIP omnichannel routing WEM (WFM/QM) cloud security.
| Roles | Responsibilities | Indicative Skills |
| Genesys Architect | Solution architecture and technical design of the CX transformation on Genesys Cloud. Leads IVR modernization contact flow design routing strategy and integration patterns in alignment with business and CX KPIs. Ensures scalability security and platform best practices across voice and digital channels. Provides technical oversight during build testing and deployment phases. | Genesys Cloud IVR routing and digital channels. Contact center architecture cloud telephony and CX analytics. Experience integrating Genesys with CRM and backend systems using APIs. Exposure to AI enabled CX features such as bots and agent assist. |
