Generator Service Technician, Generator Service Team

AWS Infrastructure Services (AIS) owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Generator Service Technician has safety customer satisfaction and business responsibilities within data center operations. The person in this role is responsible for identifying troubleshooting diagnosing and providing quality repairs of electrical generator systems and related engine mechanical failures.

The Generator Service Technician is both the technical expert and primary customer support contact to the customer and is therefore responsible for continually communicating with the customer to provide an exceptional customer experience and drive data center up-time and availability.

NOTE: Amazon does not sponsor for immigration including for H-1B TN and other non-immigrant visas for this role.

NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.

Key job responsibilities
- Know and follow all Company safety rules including maintaining a safe clean and orderly work area and fully participate in company accident prevention and safety improvement activities
- Respond to customer requests
- Travel to designated sites and perform professional quality field service repairs consistent with company standards
- Advise the Generator Service Manager of parts needed for necessary repairs
- Keep Generator Service Manager continually apprised and utilize leadership to assist in answering customer questions and problems when necessary
- Document detailed complete and legible descriptions of all repair operations performed
- Accurately record time expenses and mileage
- Travel 80-90% of the time in an assigned region and/or work overtime weekends or holidays sometimes on short notice
- Lift up to 40 lbs frequently; pushing and pulling a maximum force of 40 lbs
- Wear Personal Protective Equipment (PPE) Protective Glasses Protective Gloves and Protective Footwear as required

A day in the life
The Generator Service Technician has safety customer satisfaction and business responsibilities within data center operations. The person in this role is responsible for identifying troubleshooting diagnosing and providing quality repairs of electrical generator systems and related engine mechanical failures.

The Generator Service Technician is both the technical expert and primary customer support contact to the customer and is therefore responsible for continually communicating with the customer to provide an exceptional customer experience and drive data center up-time and availability.

- 1 years of electrical or mechanical or 1 years of data center or mission critical facilities (example: hospital military facility public safety facility etc.) experience
- Work flexible schedule including weekends nights and holidays
- 1 years of Microsoft Office products and applications experience

- 2 years of data center engineering experience
- Associates degree in related field or technical degree in related field
- Experience reading and writing procedures technical documents and engineering drawings

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience qualifications and location. Starting Day 1 of employment Amazon offers EAP Mental Health Support Medical Advice Line 401(k) matching. Learn more about our benefits at VA Manassas - 32.88 - 57.50 USD hourly