General Services Director

Buncombe County Government is seeking a highly qualified General Services Director to oversee a broad range of essential operations that support the Countys daily functions. This role provides leadership for facilities management grounds fleet services and capital projects ensuring effective and excellent service delivery and alignment with the Countys mission and values. We are looking for a collaborative professional with strong management skills experience in complex operational environments and a commitment to continuous improvement in public service. This Director will lead a department of approximately 50 professionals in Building Maintenance Fleet Grounds Maintenance and Administration. These divisions keep our County offices parks and facilities running smoothly.

Purpose of the position:
The purpose of this position is to be responsible and accountable for planning directing and evaluating the operations and servicedelivery for Buncombe County General Services. The position provides leadership and oversight for countywide facilities fleetgrounds parking lease management capital improvement planning and construction and renovation activities. Responsibilitiesinclude developing long-range strategies for the maintenance replacement and improvement of County assets; overseeing large andcomplex capital projects and programs; ensuring efficient and cost-effective service delivery; and aligning departmental operationswhile ensuring stewardship of County assets promoting organizational resilience and supporting the Countys long-term strategicobjectives.

Minimum Education Training and/or Experience (required at time of hire):

Bachelors degree in Public Administration Business Administration Facilities Management Construction Management Engineering Architecture or a related field and seven (7) years of experience in the management and direction of Facility Management Public Works Construction/Capital Projects; or an equivalent combination of education and experience.

Additional Training and Experience:
Special qualifications including specialized knowledge abilities education experience or license may be established for individual positions.

License or Certification Required by Statute or Regulation:
May require registration certification or licensure in a specialty area.

Essential Functions of the Position

• Oversee departmental operations including but not limited to facility maintenance and operations (including specialized facilities such as detention and public safety communications centers) facility construction and renovation projects grounds maintenance fleet maintenance and repair fleet planning and procurement parking garage operations and lease management to ensure efficient cost-effective and reliable service delivery in support of County programs and services.

• Provide leadership and direction to General Services management professional and support staff through direct and indirect supervision to ensure continued development with a focus on the delivery of superior service and adherence to established policies procedures and standards; champion continuous improvement including devising new strategies training and development opportunities to ensure staff is sufficiently knowledgeable and dynamic regarding protocols and performance expectations.

• Lead the development and implementation of long-range facility and fleet planning initiatives including facility replacement and renovation assessments support for the development and prioritization of the Countys Capital Improvement Plan (CIP) vehicle replacement planning and comprehensive cost-benefit and feasibility analyses. Evaluate and implement sustainability resilience renewable energy and emerging technologies to improve facility and fleet performance reduce lifecycle costs and inform capital investment decisions and operational strategies.

• Direct the preparation and implementation of the departments annual operating and capital budgets consistent with program goals and objectives; provide strategic oversight of a diverse portfolio of capital and operational projects spanning multiple fiscal years including the development and management of project budgets schedules resource allocation strategies and performance measures to ensure projects are completed on time within budget and in accordance with established goals and priorities.

• Establish and maintain effective working relationships with internal and external stakeholders including County leadership departments employees vendors contractors community partners boards committees and governmental agencies; represent the department through recurring and specialized meetings workshops task forces and community groups to foster collaboration knowledge sharing and alignment with organizational goals.

• Prepare and present reports to County leadership boards commissions other governmental agencies and community groups including the presentation of findings related to executive and elected officials requests for research and information.

• Receive respond to and resolve confidential and sensitive inquiries; investigate complaints and operational concerns and recommend corrective actions as necessary.

• Ensure departmental compliance with federal state and local laws regulations policies and procedures.

• Perform special projects and other related duties within area of responsibility as assigned.

Knowledge Skills Abilities:

• Knowledge of facilities management capital improvement planning construction and renovation project management asset lifecycle management and preventive maintenance principles.

• Knowledge of public sector budgeting financial management capital planning and resource allocation principles including the ability to develop administer and monitor operating and capital budgets.

• Knowledge of local state and federal laws and regulations relevant to program activities and/or business functions; and of the principles and practices of public administration and management.

• Ability to direct and organize program activities and/or business functions; to establish goals and objectives that support the strategic plan; to identify problems evaluate alternatives and implement effective solutions; to develop and evaluate policies and procedures; to prepare reports; to communicate effectively; and to supervise the work of others.

• Knowledge of computer systems databases and spreadsheet use to ensure department efficiency.

• Ability to analyze data identify trends and deliver proposals that are clear engaging data-based accurate and aligned with Buncombe Countys strategic goals.

• Possesses leadership and excellent team management skills. Outstanding communication and interpersonal skills including experience working directly with users and collaborating across internal teams to deliver complex projects.

Supervision Received:

Receives broad direction in accordance with organizational objectives and policies and reports directly to the County Manager or Assistant County Manager.

Supervisory/Leadership Responsibilities:

Primary accountability and key controlling impact for departmental projects processes services and results; responsibility for efficient operations exercising authority for hiring and primary responsibility for budgeting and planning functions. Manages activities of two or more medium to large teams and achieves results through subordinate managers or may be responsible for managing a major entity wide function and achieves results through direct reports.

Decision Making and Problem Solving:

Problems arise from both operations and issues with strategy. Requires an ability to make decisions with some uncertainty regarding the most effective approach or methods to use requiring the analysis of multiple factors. Decisions and actions have a direct impact on departmental outcomes and long-term operational results. Regularly interacts with senior management or executive leadership on significant matters.

Physical Requirements:

Work is primarily sedentary requiring exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently. The position requires the ability to communicate effectively; operate computers and other standard office equipment; review written and electronic documents; and regularly travel to and inspect County facilities construction sites and other work locations which may require walking standing climbing stairs and navigating uneven terrain.

Working Conditions:

Work is performed in both office and field environments. Field work includes visits to County facilities construction sites maintenance shops parking facilities and other County-owned properties where exposure to varying weather conditions noise dust dirt moving mechanical equipment and construction activities may occur. The position requires travel throughout the County and attendance at meetings with County officials contractors consultants and community stakeholders. This position may be required to respond to facility emergencies and emergency operations outside of normal business hours including evenings weekends and holidays.

During a State of Emergency and at the discretion of the County Manager county employees may be called in for service. This includes both essential and non-essential personnel.

The above statements are intended to describe the general nature and level of the work being performed by an employee assigned to this work. This is not an exhaustive list of all duties and responsibilities and the County reserves the right to amend or change responsibilities to meet business and organizational needs as necessary. This job description does not create a contract of employment.

Buncombe County Government offers a robust benefits package:

• Relocation assistance

• 8% County contribution to employee 401(k)

• Free physical therapy

• Employee and Family Health clinic with $5 co-pay

• $0 Tier-1 generic prescriptions

• 10 vacation days per year

• 12 sick days & 13 paid holidays

The salary for this position will be determined based on the selected candidates qualifications. Applicants will be reviewed on an ongoing basis and County Management expects to fill this position in fall 2026. If you have questions please contact Recruiting Manager Caroline Long at .

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture one that fully engages all of our employees honoring and building on each employees unique experiences opinions and perspective.

It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race natural hair or hairstyles ethnicity creed color sex sexual orientation gender identity or expression national origin or ancestry marital or familial status pregnancy veteran status religious belief or non-belief age or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment hiring assignment promotion and compensation shall not be based on any of these protected addition the County expressly prohibits any form of workplace harassment or discrimination.