General Sales Manager

Gwinnett Place Nissan is seeking a high-performing hands-on General Sales Manager with a proven history of building and leading successful used vehicle operations in a high-volume dealership environment.

The General Sales Managers primary responsibility is to assist the General Manager with driving both the people and financial success of variable operations with a major emphasis on used vehicle sales inventory management profitability inventory turn and overall used car department performance.

We are looking for a true operator someone who understands the used car business at a high level and knows how to acquire price merchandise manage and retail inventory profitably while building a culture of accountability and execution.

This is not a desk-only leadership role. Our GSMs are expected to lead from the showroom floor actively work deals engage customers coach salespeople live manage inventory aggressively and drive performance daily.

• Lead and oversee all aspects of used vehicle operations with a strong focus on profitability inventory turn and volume growth
• Assist in the acquisition pricing merchandising and inventory strategy for all used vehicles
• Analyze market trends competitive pricing and inventory aging to maximize profitability and minimize exposure
• Partner with inventory management and buying teams to source clean desirable high-demand inventory
• Maintain aggressive inventory turn objectives while protecting front-end gross
• Drive used vehicle performance through disciplined process management and operational accountability
• Monitor aging inventory daily and implement strategies to improve turn and profitability
• Ensure used vehicle inventory is properly marketed merchandised and competitively positioned online

• Assist the General Manager with overseeing all aspects of variable operations including New Used and F&I departments
• Work closely with the General Manager sales team and finance leadership team to achieve monthly sales gross and F&I objectives
• Lead from the showroom floor and maintain an active daily presence throughout operations
• Assist with structuring deals and maximizing both front-end and back-end profitability

• Hire train supervise mentor and monitor performance of sales consultants finance managers and sales managers
• Develop future automotive leaders through daily coaching accountability roleplay and process management
• Create and maintain a high-energy performance-driven sales culture
• Conduct daily sales meetings one-on-ones and save-a-deal sessions
• Hold the sales team accountable to lead follow-up appointment generation showroom traffic conversion and CRM activity standards

• Consistently work the sales desk and assist with customer turn-overs
• Actively engage customers and support the sales process from greeting to delivery
• Assist sales managers and consultants with deal structure and negotiation strategy
• Ensure exceptional customer experience and strong CSI performance throughout the sales process

• Be a highly detailed process-driven leader capable of holding the staff accountable for results
• Track and improve:
  • Used vehicle volume
  • Used vehicle gross profit
  • Inventory turn
  • Aging inventory
  • Appointment performance
  • Closing percentages
  • CSI performance
  • Overall variable profitability
• Assist sales managers with ensuring manufacturer volume commitments are achieved
• Responsible for ensuring CIT lists are reviewed and resolved within required deadlines
• Partner with the General Manager to establish monthly and annual performance goals and review actual performance

• Develop and maintain strong relationships with lending institutions auctions wholesalers and manufacturer representatives
• Communicate management policies and operational expectations clearly and effectively
• Lead by example while ensuring company core values are demonstrated consistently throughout the dealership
• Perform additional duties as assigned by executive leadership

• Minimum 5 years of automotive management experience
• Strong used vehicle operational background REQUIRED
• Previous GSM Used Car Director Variable Operations Director or high-level sales leadership experience preferred
• Proven track record of success in used vehicle inventory management and profitability
• Demonstrated history of increasing used vehicle volume while maintaining gross
• Strong desking negotiation inventory acquisition and pricing abilities
• Proven history of developing high-performing sales and management teams
• Excellent CSI and customer experience history
• Strong leadership presence with a hands-on management style
• Must thrive in a fast-paced high-accountability environment

We are looking for a leader who:

• Lives and understands the used car business
• Knows how to maximize inventory turn and profitability
• Leads from the front instead of behind a desk
• Understands both operational execution and financial performance
• Can build accountability urgency and culture
• Has a passion for developing people and driving results
• Brings energy professionalism and intensity every day

At Gwinnett Place Nissan we are building a high-performance culture centered around:

• Integrity
• Transparency
• Professionalism
• Teamwork
• Respect

If you are a proven automotive leader with a strong used car background and a passion for building profitable operations while leading from the front lines we want to speak with you.