General Manager
Job Location:
Job Location:
Palm Beach Gardens, FL - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
20 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
Panther National located in Palm Beach Gardens FL is pleased to announce an excellent career opportunity for General Manager! We are seeking a driven individual who is eager to contribute and grow within a fastâpaced hospitality-focused organization. As part ofTroon youll contribute to a global leader in golf and community management by leading a premier and award-winning property.
Position Summary:
The General Manager will serve as the senior operating leader for Panther National following their start date in August/September 2026. This role will be responsible for establishing a clear operational vision aligning senior leadership setting service standards and leading the organization through a disciplined transition and relaunch.
The General Manager will be highly engaged with existing members provide visible and consistent leadership and ensure a smooth transition process for all employees. The role will also be responsible for identifying and helping select additional senior leaders for departments that need to be created strengthened or formalized as the club and residential community continue to grow.
A critical expectation of this position is close and active alignment with Sales and Marketing ensuring that operational execution member-experience club programming communications and service standards directly support membership growth brand positioning residential sales objectives and the broader strategic goals of the club and residential community.
This position is critical to reducing execution risk strengthening organizational readiness and positioning Panther National for long-term operational success.
Key Responsibilities:
- Provide executive leadership for all Panther National employees.
- Establish and communicate a clear operating vision aligned with ownerships immediate and long-term goals.
- Align existing senior leadership around consistent priorities accountability and service standards.
- Lead the operational transition from the current structure into Panther Nationals long-term operating model.
- Serve as the primary leader for members and provide continuity throughout the transition and beyond.
- Support the onboarding and integration of all employees.
- Define and reinforce service standards across all departments.
- Identify evaluate and assist in selecting key senior leaders for future operational opportunities.
- Maintain strong and active alignment with the Sales and Marketing team to ensure club operations service delivery member programming and communications directly support membership sales residential sales objectives and Panther Nationals broader market strategy.
- Partner with Sales and Marketing to reinforce brand standards strengthen the clubs luxury value proposition and ensure the member and residential experience reflects the expectations presented to prospective members residents and buyers.
- Support marketing strategy by providing operational insight member feedback programming direction and service standards that enhance Panthers competitive position and overall brand promise.
- Build a culture of accountability professionalism collaboration and high-quality.
- Partner with ownership to support disciplined execution and long-term strategic planning.
- Ensure all Human Resources policies procedures and employment practices are consistently followed across all departments.
- Partner with Human Resources to support associate relations performance management investigations corrective action succession planning and talent development.
- Responsible for interviewing selecting developing evaluating rewarding coaching and disciplining associates through department leadership.
- Ensures effective onboarding orientation and training for all employees.
- Supports implementation of training programs and professional development initiatives for all levels of staff.
- Develops and maintains an organizational structure that supports operational effectiveness and future growth.
- Promotes a culture of engagement accountability inclusion and professional development.
Leadership and Organizational Scope:
The General Manager will provide leadership across current and future operating departments including golf operations club operations food and beverage membership HOA-related services security engineering residential services and other support functions as the organization role will be expected to work closely with existing leaders while also shaping the future leadership structure required to support the clubs relaunch and long-term growth.
Responsibilities include:
- Creating alignment among senior leaders.
- Clarifying roles reporting lines and decision-making authority.
- Establishing measurable standards of performance.
- Supporting the recruitment and selection of department heads.
- Ensuring that each department operates in support of the overall member and resident experience.
- Promoting strong communication between club operations residential services and ownership.
- Ensuring compliance with all company policies employment laws safety requirements and operational standards.
- Establishing and maintains effective organizational plans staffing models and reporting structures.
- Partnering with leadership to proactively identify and implement organizational improvements.
Member Experience and Culture:
The General Manager will be a visible trusted and professional presence for existing and future members. The role requires active engagement with the membership to support confidence continuity and service consistency on an ongoing basis.
Responsibilities include:
- Building strong relationships with members and guests.
- Maintaining a professional friendly and service-focused presence.
- Establishing a service culture that reflects Panther Nationals quality expectations.
- Ensuring that member concerns are addressed promptly.
- Supporting programming communications and service standards that enhance the club experience.
- Creating a culture where employees understand the importance of a personalized attentive and consistent approach.
Operational Oversight:
The General Manager will be accountable for the effective performance of club and community operations. This includes ensuring that each department operates with clear standards proper staffing and a strong service orientation.
Responsibilities include:
- Overseeing day-to-day operating performance through department leaders.
- Ensuring service standards are consistently applied across the property.
- Reviewing staffing models operating procedures and departmental readiness.
- Supporting food and beverage golf operations and course maintenance membership lifestyle housekeeping security engineering residential services HOA-related functions and any other departments as applicable.
- Coordinating with department heads to improve efficiency service quality and accountability.
- Ensuring that facilities amenities and member-facing areas are prepared and maintained to expected standards.
- Monitoring the overall member and resident experience across all touchpoints.
Talent and Team Development:
The General Manager will play a central role in building Panthers long-term leadership team and employee culture.
Responsibilities include:
- Partnering with Human Resources and ownership to recruit evaluate and select senior leaders.
- Supporting the development of clear job responsibilities and performance expectations.
- Creating a disciplined staffing and people strategy.
- Leading the integration of employees transitioning into Panther National.
- Supporting training programs that reinforce service standards and operational excellence.
- Developing future leaders within the organization.
- Holding leaders and teams accountable for performance professionalism and member service.
- Creating a positive respectful and high-performing workplace culture.
Financial and Strategic Responsibilities:
The General Manager will be responsible for supporting the financial discipline and strategic direction of Panther National.
Responsibilities include:
- Developing and managing operating budgets in coordination with ownership and department leaders.
- Monitoring expenses staffing levels service levels and operating performance.
- Supporting capital planning and long-term operational planning.
- Providing regular updates to ownership and the Board regarding key priorities risks and performance.
- Evaluating operational decisions through the lens of service quality financial discipline and long-term value.
- Coordinating with Sales and Marketing on member programming communications events tours service standards and club presentation to ensure a consistent luxury brand experience for current members prospective members residents and buyers.
- Providing operational insight and member feedback to support sales strategy marketing messaging competitive positioning and the overall value proposition of Panther National.
- Ensuring that club operations staffing plans service delivery facility readiness and member-facing experiences are aligned with marketing initiatives sales timelines and ownerships revenue objectives.
- Supporting strategies that align club operations with broader residential membership sales marketing and community objectives.
- Helping position Panther as a premier golf and residential community with strong operational foundations.
Qualifications and Experience:
The ideal candidate will have significant senior leadership experience in a high-end private club luxury golf community resort or comparable hospitality environment.
Required qualifications include:
- Proven experience as a General Manager Club Manager Chief Operating Officer or senior executive leader in a luxury hospitality or private club setting.
- Strong understanding of private club operations member services golf operations golf course maintenance food and beverage lifestyle amenities facilities staffing and financial management.
- Demonstrated success leading complex operational transitions or pre-opening environments.
- Experience building aligning and developing senior leadership teams.
- Strong financial acumen including budgeting forecasting labor planning and performance management.
- Excellent communication presentation and relationship-building skills.
- Ability to work effectively with ownership Board members senior leaders members residents employees and vendors.
- Demonstrated commitment to service excellence and operational accountability.
Preferred Competencies:
- Executive presence and sound judgment.
- Strong member-facing leadership style.
- Ability to create trust and confidence during periods of change.
- Clear and disciplined decision-making.
- High emotional intelligence and professional maturity.
- Strong organizational and project management skills.
- Ability to set standards and hold teams accountable.
- Collaborative leadership approach.
- Strong understanding of luxury service culture.
- Ability to balance strategic planning with hands-on operational leadership.
- Commitment to long-term community membership and brand value.
Compensation & Benefits:
This position includes eligibility for the following benefits subject to applicable plan terms:
This position includes eligibility for the following benefits subject to applicable plan terms:
- Compensation Final competitive compensation will be based on experience qualifications and alignment with the leadership requirements of the role.
- Bonus Structure: A competitive bonus opportunity will be offered based on goals established by ownership and in alignment with the success parameters in place for the property.
- Healthcare Benefits Medical Dental and Vision coverage.
- Retirement Benefits 401(k) with employer match (19 years of age and older).
- Time Off Paid time off (PTO) and leaves of absence in accordance with applicable law and eligibility criteria.
Eligibility for benefits and the specific terms conditions and offerings are governed by the applicable plan documents and company policies which may be amended at the Companys discretion.
About Panther National:
Panther National represents a new generation in private golf club communities. Centered around a dramatic 18-hole championship golf course designed by golf legends Jack Nicklaus and Justin Thomas Panther National offers an unparalleled golf experience as well as an array of resort-style amenities.
At every turn inspired spacesfrom the Panther National Clubhouse to the rejuvenating Lifestyle Club and premier Racquet Centerare complemented by a strong focus on wellness and a curated approach to leisure creating an environment designed for connection balance and ease. Learn more at Troon:
Founded in 1990 and headquartered in Scottsdale AZ Troon is the worlds largest professional club management company that specializes in services in golf hospitality and residential more than 900 locations in 45 states and 27 countries Troon is a leading employer in by values that emphasize being infectiously energetic consciously kind and humbly prosperousTroon offers professionals the opportunity to grow and succeed within a globally respected more at.
Required Experience:
Director
About Company
Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. We want to exceed your expectations every time you're our guest. Check for available tee times, find a Troon-managed course in your area, ... View more
