General Manager Operations Support Jamaica, NY

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Position Summary:

The General Manager Operations Support (JFK) reports directly to the Director of JFK Airport Operations and is responsible for driving continuous improvement enhancing station performance and ensuring overall operational well-being. This position plays a key role in supporting station leadership through project management process optimization and the implementation of initiatives that align with JetBlues mission and values. The General Manager will foster collaboration across departments identify opportunities to streamline operations and lead efforts that strengthen the Crewmember and customer experience. The role requires a forward-thinking leader with strong analytical and interpersonal skills who thrives in a dynamic environment.



Essential Responsibilities:

Lead and manage station-wide projects and initiatives from conception through implementation ensuring timely effective and compliant execution.
Serve as a trusted advisor and thought partner to station leadership providing strategic recommendations and solutions.
Support the Director of Airport Operations and Station in strategic planning resource allocation reporting and execution of ad-hoc initiatives.
Build and maintain strong partnerships across internal teams (Airport Ops Ground Ops Operations Safety Tech Ops etc.) and external stakeholders (Airport Authorities TSA FAA CBP OAL handling and the Port Authority).
Measure monitor and analyze operational and business partner performance metrics to identify trends address gaps and drive continuous improvement through standardization automation and innovation.
Identify and implement process improvement opportunities that enhance efficiency compliance and customer experience.
Ensure compliance with safety regulatory and company standards across all operational activities.
Oversee the Ops Support Team and manage relationships with Business Partners and OAL Handling ensuring contract compliance service quality and measurable performance outcomes.
Partner with Strategic Sourcing Finance and Airport Planning to maintain executable financial and performance measures across all contracts.
Lead business partner reviews audits and corrective action plans ensuring continuous improvement and accountability.
Manage transitions and onboarding of new or existing business partners including project timelines and status of communication.
Maintain and oversee the Airports contract database to ensure accurate reporting and information flow to leadership.
Support employee engagement development and recognition initiatives that enhance morale teamwork and career growth.
Coordinate with JetBlue Accessibility leadership to ensure compliance and timely response to accessibility-related issues.
Partner with Airport Business Partner Development alongside Strategic Sourcing to support strategic initiatives and long-term planning.
Other Duties as assigned
Certificates/Security Clearances/Other
Work Environment:

Normal office environment
Airport environment subject to weather and elevated noise levels within airports
Airport ramp environment: the outdoor environment may present weather variations and elevated noise levels
Able to travel and/or work flexible shifts including holidays and weekends


Physical Effort:

Generally not required 0 pounds frequently or up to 10 pounds occasionally (sedentary).


Compensation:

The base pay range for this position is between $115000.00 and $158000.00 per year. Base pay is one component of JetBlues total compensation package which may also include performance bonuses restricted stock units as well as access to healthcare benefits a 401(k) plan and company match crewmember stock purchase plan short-term and long-term disability coverage basic life insurance free space available travel on JetBlue and more.

Additional Qualifications/Responsibilities
Minimum Experience and Qualifications:

High School diploma or General Education Diploma (GED)
Five (5) years of airline industry contract experience finance and/or airport experience
Three (3) years in a leadership role managing a team or overseeing business partners (vendors)
Ability to communicate clearly concisely logically and coherently; both verbally and in writing
Able to adapt to a changing environment
Able to travel and/or work variable hours flexible shifts including holidays and weekends
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Must be able to acquire and maintain a United States Customs Clearance
Available for moderate overnight travel (30%)
Currently in possession of a valid passport or equivalent travel in and out of the United States
Able to work flexible hours and be available for emergency response and on short notice
Must pass pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship


Preferred Experience and Qualifications:

Bachelors degree in business or related area OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience.
Working knowledge of all the areas within airports (Operational and Support Services)
Three (3) years Project management experience
Three (3) years Quality Management Experience
Three (3) years Quantitative analysis experience
Three (3) years Business partner contract management and negotiation experience
Three (3) years Customer service experience preferably in the airline industry


Crewmember Expectations:

Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short notice
Able to maintain a professional appearance
Must be an appropriate organizational fit for the JetBlue culture that is exhibit the JetBlue values of Safety Caring Integrity Passion and Fun.
Promote JetBlues #1 value of safety as a Safety Ambassador supporting JetBlues Safety Management System (SMS) components Safety Policy and behavioral standards.
Identify safety and security concerns issues incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlues confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)).
Must fulfill safety accountabilities as prescribed by JetBlues Safety Management System.
Responsible for adhering to all applicable laws regulations (FAA OSHA DOT etc.) and Company policies procedures and risk controls.
Responsible for ensuring crewmembers have requisite training resources and support to achieve safety objectives.
Potential need to work flexible hours and be available to respond on short-notice
When working or traveling on JetBlue flights and if time permits all capable crewmembers are asked to assist with light cleaning of the aircraft
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.


Equipment:

Computer and other office equipment