General Manager Millenium Tower

• Experienced Leader: Proven success managing large or complex residential communities ideally high-rise luxury or hospitality environments.
• Financial Expert: Strong financial management skills with experience overseeing large budgets ($7M).
• Project Management Pro: Extensive experience coordinating complex capital projects repairs and long-term planning.
• Litigation-Savvy: Background in HOA litigation construction defects and legal processes affecting common interest communities.
• Critical Thinker: Strong analytical problem-solving and decision-making abilities.
• People-Oriented: Exceptional interpersonal skills with the ability to listen influence and build lasting relationships.
• Trusted Advisor: Professional presence emotional intelligence and the ability to collaborate effectively with boards and stakeholders.
• Designation. Minimum of a CMCA. PCAM preferred.

Leadership and Team Management

• Supervise mentor and develop on-site staff including concierge front desk valet and building engineering teams fostering a polished high-performing hospitality-driven culture.
• Ensure team adherence to company policies procedures and five-star hotel-caliber service standards.
• Coordinate staffing and scheduling across engineering concierge valet housekeeping club services and security to ensure seamless 24/7 coverage for a 58-story tower.

Board and Client Relations

• Serve as the primary liaison between multiple association Boards of Directors residents commercial component stakeholders and Action Property Management delivering the responsiveness and discretion expected of a luxury high-rise address.
• Attend Board meetings prepare polished management reports and provide strategic recommendations that elevate the resident experience.
• Address and resolve resident concerns promptly and professionally with the warmth and discretion of a five-star hotel host.
• Maintain governance fluency across multiple association boards and commercial component stakeholders tailoring communication reporting and meeting cadence to each boards structure and priorities.

Operations and Compliance

• Oversee day-to-day high-rise operations across all 58 stories including lobby and concierge services valet amenity spaces elevators and building systems ensuring every resident touchpoint meets luxury hotel standards of quality and safety.
• Develop and implement operational plans budgets and policies that support a seamless hotel-style resident experience.
• Ensure compliance with local state and federal regulations high-rise life safety and building codes and Action Property Managements policies.
• Direct a complex engineering program covering mechanical electrical plumbing fire and life safety and vertical transportation systems across the towers residential and commercial components.
• Develop and maintain the buildings emergency action plan fire evacuation procedures and life safety systems compliance partnering with local fire authorities as needed.
• Oversee liquor licensing and health code compliance for the club bar and restaurant.

Financial Oversight

• Prepare and manage a $16 million-plus annual operating budget in collaboration with multiple association Boards of Directors including investment in amenities and service enhancements that support a luxury resident experience.
• Lead capital planning and reserve-funded capital improvement projects including contractor bidding project oversight and multi-year planning.
• Oversee the propertys insurance program including master policy coverage and coordination across multiple association boards.
• Monitor financial performance including income expenses and reserve funding providing regular updates to stakeholders.
• Approve invoices and ensure timely payment processing.
• Vendor and Contract Management:
• Negotiate and manage vendor contracts including concierge valet housekeeping and hospitality service partners ensuring five-star service delivery and cost efficiency.
• Conduct regular vendor performance evaluations and make recommendations for improvements.
• Oversee vendor and service relationships supporting the club bar and restaurant ensuring food and beverage operations meet luxury hospitality standards.

Community Engagement

• Curate an elevated sense of community through hotel-style resident events club bar and restaurant activations and engagement initiatives.
• Provide polished on-brand updates to residents via newsletters email communications and other channels that reflect the propertys luxury identity.

Strategic Planning

• Identify opportunities to enhance amenities services and the overall resident experience in line with luxury high-rise and hospitality trends.
• Lead long-term planning efforts in collaboration with the Board of Directors.

• Bachelors degree required. Masters degree preferred.
• PCAM (Professional Community Association Manager) designation preferred given the scale and multi-association structure of this community.
• Fire Safety Director certification or the ability to obtain one as required by local fire code.
• CPM (Certified Property Manager) designation is a plus.
• CMCA certification is preferred or the ability to obtain within 6 months of employment. Hospitality or hotel management credentials are a plus.

• Industry-leading training and professional development
• Strong leadership support and a collaborative environment
• Opportunity to manage one of the premier luxury communities in Los Angeles
• Competitive compensation and comprehensive benefits
• Award-winning company culture2025 Great Place to Work Certified