General Manager

NOW HIRING A RESTAURANT OPERATORS NEXT MOVE

Casual dining DNA. Family entertainment scale.A career path that actually goes somewhere.

You already know how to hit a P&L. You can read a daily flash walk a line check hold a pre-shift sit a section recover a guest coach a closer and close out a $40K Saturday without breaking a prime cost ticket times table turns comp sales mix shift and the holy trinity of food labor and beverage.

All of that translates here and then some. Because a Five Star park isessentially acasual dining restaurant with an arcade an attractions deck a party sales team and a redemption counter bolted on. Multiple revenue lines. Bigger AUVs. More variables. Way more fun.

ThinkOlive Garden volume. Dave & Busters mix.A culture that actually means what it says about Safe Clean and Fun.

Five Star Parks & Attractions is one of the fastest-growing family entertainment platforms in the country. Our portfolio includesAdventure Ziplines of Branson Celebration Station Craigs Cruisers Fun LandLazerPort Malibu Jacks Scene75SpeedZone The Track Family Fun Parks Xtreme Racing Branson and Xtreme Racing Pigeon Forge. Go-karts in the Smokies. Indoor coasters in Kentucky. Bowling laser tag ziplines raceways ropes courses arcades mini golf full-service kitchens full bars and birthday cake by the case.

Eleven brands. Twenty-seven locations. Thirteen states. Onepromiseto every guest who walks through the door:Safe. Clean. Fun.In that order. Always.

As a Five Star General Manager you own the four walls and everything inside them. Full P&L. FOH and BOH. Salaried managers and hourly crew. Food beverage attractions games retail parties and corporate events. The line at the prize counter on a rainy Saturday. The party room turnover at 4:15 when the next group is already in the lobby.

This is not a desk job. Expect to spend 70% of your shift on the floor touching tables running expo when it gets weeded walking the lineopeningand closing with your team working pre-shift like you mean it. The other 30%isforecasting scheduling ordering vendor calls P&L reviews and the occasional vendor lunch.

Youllreport to a Regional VP of Operations who came up exactly this way and is genuinely invested in you taking their job someday.

What you already do well just bigger

• P&L ownership P&L ownership.Prime cost laborpercent food cost beverage cost controllables EBITDA. Multi-revenue-line a meaningfulunitvolume from day one.

• FOH/BOH leadership FOH/BOH/Attractions/Games.Same playbook service standards ticket times recovery applied across a much bigger floor with more profit centers.

• Brand standards Brand standards.We have books audits secret shops and steps of service. Ifyouveever run a brand-standard playbookyoullfeel at home in week one.

• Comp sales Comp sales.We benchmark unit-over-unit year-over-year and against the company. We expect comp growth and wecoach toit.

• Catering and group sales Parties and corporate events.Birthdays lock-ins field trips fundraisers holiday partiesteam-building. Some units run $1M in group business alone.

• Speed of service Throughput.Karts loaded in90 seconds. Laser tag flips in 4 minutes. Foodrunin12. The clock matters just likedinnerrush.

• Hourly development Hourly development.We hire teenagers and college students bythe dozen. The GMs who win here are the ones who love coaching first jobs into first promotions.

Run the business

• Own a full P&L: revenue food and beverage costs labor attractions revenue per cap games per cap prize cost R&M EBITDA.

• Buildaccurateforecasts and budgets. Defend variance. Find thebasispoints.

• Partner with corporate accounting on payroll accuracy vendor invoices and period-end close.

• Manage inventory across food beverage retail redemption prizes and game cards/wristbands.

Lead the team

• Recruit hire onboard and develop a salaried management team and a 40150 hourly crew.

• Run a tight meeting cadence: daily pre-shift weekly manager meeting monthly business review quarterly planning.

• Coach with specifics. Praise loudly correct privately document everything.

• Build a you about your next assistant manager promotion every single quarter.

Deliver the experience

• Walk the floor every shift likeyourethe GM and the guest at the same time.

• Own service recovery fast generous on-brand and on your watch.

• Hit secret shop scores NPS and Google review targets. We track them. So willyou.

Hold the standard

• Dailywalk-throughsagainst Safe Clean Fun standards. Weekly audits. Monthly deep cleans. Quarterly safety drills.

• Oversee food safety (ServSafe) responsible alcohol service (TIPS or state-equivalent) and attraction safety protocols.

• Partner with the corporate Games & Amusements and Tech Services teams to keep attractions up and earning.

Build the brand locally

• You are the face of the park in your market schools leagues chambers youth sports local press the radio station that wants todo a remote.

• Partner with corporate Marketing and the Regional Director of Sales to drive group bookings parties and corporate events.

Five Star is on a serious growth curve eleven brands an active acquisition pipeline and new builds in motion. Every new park needs strong operators to open it fix it scale it or run wepromote likeour growthdepends onit (because it does).

• GM Multi-Unit GM.Earn your stripes take on a second location then a market. Same playbook restaurant companies use we just have more profit centers per box.

• GM Regional Director /RVP ofOperations.Several of our current regional VPswereGMs in this company within the last few years. Ask us we willintroduceyou.

• GM New-Build/ Acquisition Integration Lead.Help us open the next park or fold the next acquisition in. The best resume builder in this industry.

• GM Corporate Operator.Cross over into Ops Training F&B Games & Amusements or Sales at the platform level.

Ifyourehungry coachable and own your numbers we will run out of jobs before we run out of room for you.

• Tenured.5 years as a GM or strong AGM/Senior AGM in casual dining polished casual family dining fast casual eat-ertainment or hotel F&B. Multi-revenue-line experience is a real plus.

• Numbers-fluent.You can read a P&L build a labor plantothe quarter-hour defend a forecast explain variance and tell me your last units prime cost from memory.

• People-magnetic.Your former team members text you about how their kids are doing. Your old assistant managers ask an accident.

• Standards-obsessed.You see the smudge on the glass and the chip on the plate. You also know how to coach the fix without making a federalcase of it.

• Calm in chaos.Power outage walk-in birthday of 40 line cook calls out fire inspector pulls up kart breaks down mid-race youvegot it.

• Available when it matters.Nights weekends holidays and peak seasons (spring break summer the four weeks before Christmas).Thatswhen families show up and thats when GMs lead.

• Tech-comfortable.POS (Aloha Toast Micros NCR pick your poison) scheduling (HotSchedules 7shifts UKG) inventory and Microsoft 365. Bonus: redemption/arcade systems (EmbedIntercardSacoa).

• Multi-unit multi-concept or new-restaurant-opening experience.

• Casual dining brand pedigree (you know the playbook of running to brand standards at scale).

• F&B entertainment combo experience (bowling eat-ertainment hotel resort country club or family entertainment center).

• ServSafeManager and TIPS / state alcohol certifications in hand.

• Bachelorsin business hospitality or restaurant management or a street MBA earned in 60-hour weeks.

• Experience integrating ERP scheduling and back-office systems through an acquisition or remodel.

• Competitive base performance bonus tied to the lines youactually move(sales prime cost EBITDA guest scores).

• Better hours than a restaurant we close earlier most nights andwerenot the brunch business.

• Full benefits: medical dental vision 401(k) PTO.

• Free play for you and your people. Bring the kids. Bring the nieces. Bring your team for the holiday party.

• Real development leadership training cross-brand exposure mentorship from operators who built this thing from the inside.

• A seat at the table at a private-equity-backed growth companythatsstill small enough that your work shows.

Get in the game.

Send your resume and a few sentences about a guest momentyoureproud ofto. Or apply through our careers page at

Star Parks & Attractions is an equal opportunity employer. We hire for character talent and the willingness to make somebodys day. Race color religion sex sexual orientation gender identity national origin disability and veteran status have nothing to do with whether you can run a great park. We celebrate the differences our team brings to work.

Required Experience:

Director