General Manager- Large Full-Service Hotel Pittsburgh area

A prominent approximately 700-room full-service hotel in the Pittsburgh market is seeking an accomplished and highly visible General Manager to lead all aspects of hotel operations.

This is a confidential search for a hands-on hospitality executive who can strengthen operational discipline elevate the guest experience develop a high-performing leadership team and improve financial results. The successful candidate will bring significant experience leading a large complex full-service hotel with extensive rooms food and beverage convention banquet and group-business operations.

• Provide strategic and operational leadership for all hotel departments.
• Establish clear performance expectations and accountability across the executive committee and department leadership teams.
• Build a collaborative service-focused culture that supports associate engagement retention and professional development.
• Maintain a visible presence throughout the hotel and actively engage with guests associates customers and community partners.
• Coach develop and hold leaders accountable for measurable results.
• Support effective workforce planning succession planning and leadership development.

• Oversee all rooms front office housekeeping engineering security food and beverage banquet convention and administrative operations.
• Ensure consistent execution of brand standards service expectations and operating procedures.
• Maintain exceptional standards for cleanliness safety maintenance and overall property condition.
• Establish effective daily operating rhythms including leadership meetings departmental reviews and follow-up processes.
• Identify operational gaps and implement sustainable corrective-action plans.
• Lead the hotel effectively during high-occupancy periods major events citywide conventions and significant group arrivals.

• Assume full responsibility for hotel revenue profitability cash flow and overall financial performance.
• Develop and execute annual operating and capital budgets.
• Monitor labor productivity departmental expenses and cost controls without compromising service quality.
• Review forecasts financial statements and operational reports to identify risks and opportunities.
• Partner with revenue management and commercial leadership to maximize occupancy ADR RevPAR and total hotel revenue.
• Ensure department leaders understand their financial responsibilities and are accountable for budget performance.

• Partner with sales revenue management and marketing leaders to strengthen group convention corporate transient and local-market business.
• Maintain strong relationships with key customers meeting planners ownership representatives and community stakeholders.
• Evaluate market conditions competitive performance and demand trends to support effective commercial decisions.
• Drive strategies that improve food and beverage banquet and ancillary revenue.
• Represent the hotel professionally within the Pittsburgh business tourism and hospitality communities.

• Champion a culture of genuine hospitality and responsive service recovery.
• Monitor guest feedback service scores and online reputation indicators.
• Require timely investigation and resolution of recurring guest concerns.
• Ensure compliance with applicable brand standards quality-assurance requirements and improvement plans.
• Prepare the hotel for inspections audits and brand reviews.

• Partner with Human Resources to recruit onboard develop and retain qualified talent.
• Ensure consistent execution of performance management attendance training and corrective-action processes.
• Maintain a respectful equitable and professional workplace.
• Promote strong communication between hotel leadership and associates.
• Ensure compliance with applicable employment laws company policies and collective bargaining obligations where applicable.

• Maintain rigorous standards for workplace safety emergency preparedness security and incident reporting.
• Ensure compliance with fire life-safety health sanitation and accessibility requirements.
• Partner with engineering and ownership on preventive maintenance and capital planning.
• Protect the hotels physical assets reputation and financial interests.
• Ensure prompt investigation documentation and follow-up regarding accidents claims and material operational incidents.

• Minimum of 10 years of progressive hotel leadership experience.
• At least five years of recent General Manager Hotel Manager or senior executive-level experience in a large full-service hotel.
• Demonstrated success leading a complex property with significant group convention banquet and food and beverage operations.
• Experience managing a hotel of substantial size and operational complexity; experience with 500 or more guestrooms strongly preferred.
• Strong financial acumen with demonstrated responsibility for budgeting forecasting labor management and profit improvement.
• Proven ability to improve guest satisfaction associate engagement and operational performance.
• Experience with major internationally recognized hotel brands strongly preferred.
• Experience working with ownership or asset-management representatives.
• Strong executive presence communication skills and ability to lead through change.
• Bachelors degree in hospitality business administration or a related field preferred; equivalent leadership experience will be considered.
• Ability to work on-site and maintain the schedule and availability required to lead a large continuously operating hotel.

The successful candidate will be:

• A visible engaged and hands-on hotel leader.
• Commercially minded and financially disciplined.
• Comfortable operating in a fast-paced high-volume environment.
• Decisive while remaining collaborative and approachable.
• Skilled at rebuilding teams strengthening accountability and creating operational consistency.
• Passionate about guest service and associate development.
• Capable of balancing immediate performance needs with the hotels long-term positioning.

This search is being conducted confidentially. Qualified candidates will receive additional information regarding the property ownership structure compensation and selection process at the appropriate stage.

Interested candidates should submit a résumé outlining relevant full-service hotel leadership experience and measurable operational and financial accomplishments.

We are an equal opportunity employer and consider qualified applicants without regard to race color religion sex national origin age disability veteran status sexual orientation gender identity or any other legally protected status.