General Manager Insurance

As the General Manager in Business Banking Insurance you will be responsible for strategy business management customer experience and controls for the new digital-led Property & Casualty Insurance agency business supporting our 7M small business clients. You will build out and manage a team that is responsible for various aspects of product strategy measuring and driving key business metrics as well as ensuring the execution and delivery of the go-to-market approach. This is a dynamic opportunity to work in a fast-paced start-up environment with the ability to influence the future products and services that Chase offers in support of our mission to be the most recommended bank for small businesses.

Job responsibilities

• Shape the evolution of our business strategy for the small business Property & Casualty Insurance agency business
• Define establish and monitor key business metrics using data-driven insights to inform decisions and drive growth profitability and customer satisfaction.
• Ensure robust risk management and controls maintaining compliance with regulatory requirements and internal standards.
• Collaborate with agile product technology operations marketing carrier management team and field leadership to deliver integrated solutions for our small business clients.
• Champion the voice of the customer leveraging feedback to enhance products services and the overall client experience.
• Foster a culture of innovation and continuous improvement encouraging experimentation and rapid iteration.
• Develop and design operating procedures and capabilities in partnership with various teams to drive business results
• Lead mentor and manage a team responsible for various aspects of product strategy customer experience and business performance.

Required qualifications capabilities and skills

• 10 years of experience in business management product leadership or general management roles ideally within insurance financial services and digital platforms.
• Proven track record of building and scaling digital businesses with strong expertise in customer experience product development and go-to-market execution.
• Demonstrated ability to lead and develop high-performing teams in a dynamic fast-paced environment.
• Strong analytical and strategic thinking skills with experience using data to drive business decisions and measure outcomes.
• Excellent communication collaboration and stakeholder management skills with the ability to influence at all levels of the organization.
• Ability to prioritize and thrive in a fast-paced environment while maintaining strong relationships with business partners.
• Versatile personality type with high resiliency a commitment to success and a willingness to pitch in wherever necessary to get the job done

Preferred qualifications capabilities and skills

• MBA or related degree preferred but not required
• Insurance experience strongly preferred especially working with insurance agencies