General Manager, Home Services

At Airtron Heating & Air Conditioning we help homeowners stay comfortable year-round with trusted heating cooling and HVAC solutions. For more than 40 years weve built our reputation by showing up doing quality work and treating customers with honesty and respect. Were proud to be the neighbor people can count onand were looking for team members who share that same commitment to serving others and doing the job right.

At Airtron were looking for people who take pride in their work care about their teammates and are committed to delivering an exceptional experience for every customer. If that sounds like you wed love to have you on our team.

Airtron is seeking a GM Home Services Manager to lead the growth profitability operational performance and customer experience of our Home Services business segment. This role is ideal for a hands-on metrics-driven leader who understands residential HVAC or field service operations and can build strong teams deliver results and create a five-star homeowner experience.

What Youll Do

• Own day-to-day operational performance including P&L results labor costs gross margin productivity callbacks and EBITDA targets.

• Lead coach hire onboard and retain technicians installers service leaders and office support team members.

• Drive safety quality appearance standards customer service expectations and accountability across field operations.

• Monitor KPIs such as technician productivity install productivity average ticket size replacement opportunities NPS callback rates and cost-per-lead.

• Partner with sales and marketing leaders to improve lead flow in-home presentation close rates consumer financing utilization and customer conversion.

• Resolve high-level customer escalations and protect Airtrons reputation through prompt professional service recovery.

• Plan for seasonal demand optimize capacity and ensure field assets vehicles inventory and tools are managed effectively.

What Youll Bring

• 5 years of leadership experience in Home Services Residential HVAC field service construction or a related service industry.

• Strong financial acumen with the ability to interpret P&L statements budgets balance sheets gross margin and operational metrics.

• Experience with field service management software such as ServiceTitan Housecall Pro FieldEdge or similar systems.

• Ability to lead high-performing teams in a fast-paced customer-focused environment.

• Strong communication relationship-building judgment conflict resolution and problem-solving skills.

• Valid drivers license and ability to travel by vehicle to work locations.

• High school diploma or GED required; bachelors degree in Business or related field preferred.

Preferred Background

• 10 years of leadership experience including 5 years in Residential HVAC Home Services.

• Experience progressing through technical field operations or service leadership roles.

• Advanced ability to use operational data to identify opportunities and execute performance improvement plans.

Work Environment

This role works in an open office and fast-paced operations environment with travel to work locations and occasional exposure to customer homes and outdoor conditions. Overtime and occasional weekend hours may be required based on business needs.