DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee Larry Blumberg & Associates Inc. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
Job reference: 000489
Salary: $90000 - $100000/year
Department: Property Leadership
Location: Courtyard by Marriott (79 Pope Ave Hilton Head Island SC 29928)
Division: LBAM Blanchard Calhoun LLC
Hours Per Week: 40
Job Description
General Manager
Description
LBA Hospitality is now hiring a dynamic General Manager for the Courtyard Hilton Head Island. The General Manager is responsible for the propertys day-to-day operations and team of associates. The GM will ensure that all Marriott brand standards are met to achieve a high level of Guest Satisfaction and revenue/profits. This is a salaried position ranging from $90-100000 per year. Additional benefits include paid holidays paid time off insurance (medical dental life vision disability etc.) 401k with employer match quarterly BONUS plan and MORE!
The General Manager oversees the day-to-day operation of all four major areas of hotel operations Front Office Housekeeping Maintenance and Food and Beverage. Ensures that the hotel is operating within budget guidelines from ownership group and quality guidelines from brand.
Coordinates with corporate recruit to ensure proper staffing levels for hotel manages personnel budget performance and financial controls. Resolves guest concerns that have been escalated from other Guest Service personnel.
PREREQUISITES
Company associates have access to guestrooms and property. As such character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy potential associates must pass appropriate security clearances.
College Degree (BS/BA) preferred or equivalent work experience.
Five years experience supervising at least 15 associates.
Three years experience in hotel management including managing budgets.
High school diploma or equivalent.
Bachelors degree preferred.
Prior experience working in Hilton or Marriott family of hotels preferred.
SUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours bend stretch and reach.
Must be able to communicate with other associates and/or guests.
Requirements
REQUIRED KNOWLEDGE SKILLS AND ABILITIES
Knowledge:
Must have thorough knowledge of government regulations as applicable to the hotel industry
Knowledge of industry safety standards
Knowledge of accounting processes including receivables payables budgets invoices payroll
Practical knowledge of LBA rules policies and procedures
Skills:
Effective communication skills written and verbal including group presentations.
Proficient written and verbal English
Financial analysis skills to assess potential business opportunities and whether or not they contribute to the success of the business.
Project management skills (i.e. organizing multitasking).
Creative and strategic skills.
Relates well with others and flexibility of working with a team
Analyze work for accuracy of self and others.
Proficient in Microsoft Office to include Excel Word Outlook.
Leadership skills to develop and counsel subordinate associates
Abilities:
Combines a confident self-starting high performance orientation with track record that reflects a can do attitude.
Multi task remain associate and guest service centric.
Effectively communicate with guests department heads associates and home office support staff.
Must be able to work effectively in a stressful atmosphere.
Must be able to accept constructive criticism.
Must be able to change activity frequently and cope with interruptions.
SPECIFIC RESPONSIBILITIES
Ensure hotel staff are properly greeting guests adhering to uniform standards and appropriately resolving guest complaints so as to provide an atmosphere of hospitality.
Manage new hire processes for each department within the property and ensure all newly hired associates complete required paperwork and orientation.
Review ongoing training practices to ensure all associates are kept up to date on current policies/procedures.
Maintain a professional cohesive team by hiring training coaching counseling and developing associates
Promote positive morale and friendly attitude.
Monitor communication between departments and ensure a timely and accurate flow of information.
Develop and execute long and short term financial objectives and exceed budgeted sales and expense goals.
Review cost accounts on a weekly basis.
Ensure that all equipment is maintained in accordance with service standards and that any outages are reported and resolved as quickly as possible.
Complete administrative duties such as scheduling payroll inventory orders and production controls in a timely manner.
Ensure hotel staff are adhering to company rules and policies and oversee implementation of any new rules policies or procedures.
Maintain certification from a brand approved responsible vendor training program.
Maintain business and charitable involvement in the community
Inspect guests rooms public access areas and outside grounds for cleanliness safety and appearance.
Other duties as assigned that the associates is capable of performing.
WORKING CONDITIONS/SPECIAL REQUIREMENTS
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
Standing walking for long periods of time while maintaining a friendly professional image.
May be required to work any day/shift including weekends
Periodic overnight travel required may be required.
POSITIONS FOR POSSIBLE ADVANCEMENT
Regional Director of Operations
We are an equal opportunity employer and value diversity at every level of the organization. We do not discriminate based on race religion gender sexual orientation veteran status disability or any other protected characteristic.
This company is an equal opportunity employer.
frnch1