General Manager

CORE RESPONSIBILITES (include but are not limited to):

• Supports the mission vision culture and policies of Destination Pet.
• Ensures exceptional customer service through personal contact with customers associate training resolution of customer complaints and delivery of services.
• Collaborate with the Destination Pet Support Staff on a regular basis (Operations Human Resources Marketing Facilities Legal etc.)
• Ensure the cohesiveness of all aspects of pet care services and cross training where necessary.
• Manages all staff at center ; recruits hires motivates trains promotes counsels and terminates when necessary.
• Oversees the scheduling of staff for work assignments allowing staff to provide outstanding service while managing to a set budget.
• Manages center payroll and ensures that payroll is approved in a timely manner.
• Works with Destination Pet Human Resources to ensure center compliance with federal and local labor laws: OSHA EEOC ADA Fair Labor Practices.
• Ensures safety of all employees by conducting safety training enforcing of safe-handling rules and complying with all safety related policies.
• Prepares and delivers annual performance reviews to team members on a timely basis.
• Monitors and responds to the needs of pet guests to ensure their safety security and comfort.
• Resolve any and all customer and staff complaints.
• Actively manages centers social media accounts through weekly postings and replying to customer comments.
• Creates implements and executes on local marketing programs to acquire new customers and grow sales.
• Attends community events and partners with local businesses to promote Destination Pet services.
• Maintains appropriate inventory of supplies; reorders and restocks as necessary.
• Monitors and manages all computer systems located in the center.
• Addresses all center maintenance needs to maintain a safe comfortable environment for pet guests and associates.
• Utilizes financial reports and statistics.
• Responsible for cash management including accepting cash check and credit card payments for services; and for end-of-day cash drawer balance.
• Ensures that bank deposits are completed as needed.
• Promotes and markets Destination Pets programs and services in the surrounding community.
• Assists other team members as needed.
• Performs other duties as assigned.

REQUIREMENTS:

Expertise & Experience:

• BS/BA is a plus.
• Must be a passionate team player and a strong motivator.
• Must have strong background in driving performance excellence through strong people management.
• Five plus years in full P&L management responsibility preferably in hospitality service and / or retail environments.
• Experience in problem-solving exercising sound judgment maintaining confidentiality and the ability to interact professionally and effectively with co-workers clients and the general public.
• Proficiency in computer applications including Microsoft Office Suite and database applications.
• Ability to multi-task with strong time management skills.
• Ability to complete assignments and responsibilities accurately and in a timely manner often with strict and/or conflicting deadlines.
• Excellent oral presentation writing and analytical skills.
• Strong interpersonal communication and motivational skills.
• Must have exceptional strong customer service experience and skills.
• Veterinary boarding and/or grooming experience required.
• Must have experience in managing inventory and accounts payable.

Physical:

• Must be able to work evenings weekends and holidays.
• Must frequently lift 40 pounds.
• Must be able to be on feet for the duration of your shift.
• Must be able to stand walk and climb stairs frequently.
• Must be able to work on computer system and work multi-line telephone.
• Must be able to handle dogs on leashes.
• Must be able to work in an environment with exposure to disinfectant/sanitation chemicals animal dander and excretions.