General Manager Collision
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Job Summary
Job Overview
We are seeking an experienced General Manager to lead shop operations and drive performance at our collision repair facility. The General Manager is responsible for overseeing daily production ensuring high-quality repair standards managing staff performance and achieving location revenue and operational KPIs.
This role manages both front-of-shop and back-of-shop operations ensuring efficient vehicle flow from intake through delivery while maintaining exceptional customer service and team performance.
Requirements
Key Responsibilities
Operational Management
Meet or exceed location revenue goals and key performance indicators (KPIs)
Manage shop operations from vehicle intake through delivery to maximize production efficiency and throughput
Oversee daily production workflow and ensure timely vehicle completion
Production & Workflow Oversight
Assign repair jobs to Body Technicians and prioritize vehicles for tear down and paint
Communicate daily with Body Technicians Estimators and Parts Managers to maintain production flow
Monitor shop output and ensure repairs meet company quality standards
Customer & Estimate Support
Assist teammates during peak periods by greeting customers checking in vehicles and writing estimates when necessary
Prepare and finalize DRP complaint estimates after full disassembly and damage discovery
Update and lock final estimates as needed
Quality & Compliance
Ensure all repairs meet Crash Champions and I-CAR quality standards
Verify all repairs are accurately billed and documented
Maintain back-of-shop safety protocols and proper use of PPE
Team Leadership & Development
Recruit interview and hire qualified teammates for open positions
Provide coaching feedback and professional development opportunities
Foster a collaborative and high-performance team environment
Payroll & Staffing
Manage production staff timekeeping and flag-hour procedures
Ensure payroll is processed accurately and on time
Oversee PTO vacation scheduling and staffing coverage
Qualifications
Knowledge of the collision repair industry
Understanding of insurance procedures and carrier requirements
Strong decision-making and problem-solving skills
Ability to lead teams and collaborate effectively to achieve shared goals
Demonstrated ability to meet deadlines and deliver results
Experience using estimating software particularly CCC ONE Total Repair Software
Proficiency with computers and workplace technology
Valid drivers license required
Benefits
Benefits
Competitive compensation
Weekly pay
401(k) with company match
Medical dental and vision insurance
Optional elective benefits
Equal Opportunity Employer
Our client is an Equal Opportunity Employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age gender identity protected veteran status disability status or any other protected classification under applicable law.
Required Skills:
Qualifications Minimum Qualifications High school diploma or equivalent. 3 years of customer service or related experience. Excellent communication and interpersonal skills. Valid drivers license with a clean driving record. Strong problem-solving and conflict-resolution abilities. Ability to work independently and as part of a team. Proficiency in Microsoft Office and relevant software. Preferred Qualifications Associates or Bachelors degree in a related field. Automotive industry experience. Body shop experience. Bilingual.
