General Manager at Admiral's Inn

JOB SUMMARY

At Uncommon Hospitality we believe every place is distinct every team member has value and every guest experience should be memorable.

The General Manager is responsible for the overall leadership performance and success of the hotel. This role provides strategic direction and operational oversight across all areas of the property including hotel operations food and beverage operations spa operations facilities guest services and team development where applicable.

The General Manager serves as the leader of the property team and is responsible for creating a culture of accountability hospitality and continuous improvement. This position requires a hands-on operator who can balance strategic leadership with daily execution while developing systems and processes that support long-term success.

As Uncommon Hospitality continues to grow this role offers significant opportunity to contribute to company-wide initiatives mentor future leaders and help shape the future of our organization.

ROLE AND RESPONSIBILITIES

FINANCIAL OVERSIGHT & OPERATIONAL PERFORMANCE

Lead financial accountability across property by supporting the development and execution of annual operating budgets forecasts and business plans

Monitor hotel performance against budgeted revenue labor and expense targets.

Review financial performance regularly and implement corrective action plans when necessary.

Maintain strong awareness of hotel cash flow and operational financial health.

Identify opportunities for operational efficiency and cost optimization without compromising guest experience.

LEADERSHIP & CULTURE

Lead and inspire a high-performing team that delivers exceptional guest experiences and strong business results.

Foster a culture of accountability collaboration respect and continuous improvement.

Promote leadership development and succession planning within hotel teams

Serve as a visible and engaged leader throughout the hotel.

Communicate company goals priorities and expectations effectively to all departments.

Promote and model Uncommon Hospitalitys values and service standards.

SYSTEMS & PROCESS IMPROVEMENT

Develop implement and refine operational systems that create consistency and accountability.

Create and maintain standard operating procedures.

Lead continuous improvement initiatives across all departments.

Identify opportunities to improve efficiency service delivery communication and profitability.

Support implementation of new initiatives technologies and operational enhancements.

GUEST EXPERIENCE

Ensure every guest receives exceptional hospitality and service.

Monitor guest satisfaction metrics online reviews and feedback channels.

Lead service recovery efforts and resolve escalated guest concerns.

Promote a culture where guest experience remains at the center of all decisions.

FOOD & BEVERAGE AND SPA OVERSIGHT

Support the successful operation of food and beverage outlets and spa services where applicable.

Ensure departmental leaders are achieving operational financial and guest satisfaction objectives.

Collaborate with department leaders to continuously improve service quality and profitability.

Monitor departmental performance and ensure alignment with company goals.

FACILITIES & ASSET MANAGEMENT

Partner with maintenance and facilities teams to protect and enhance company assets.

Ensure preventative maintenance programs are properly executed.

Identify capital improvement needs and assist in planning and prioritization.

Maintain a safe well-maintained and compliant environment for guests and team members.

COMMUNITY ENGAGEMENT

Represent the hotel and Uncommon Hospitality within the local community.

Build and maintain relationships with business partners tourism agencies community organizations and local stakeholders.

Support sales marketing and business development efforts.

Serve as a positive ambassador for both the property and the company.

COMPLIANCE & ADMINISTRATION

Ensure compliance with company policies employment laws safety requirements and regulatory standards.

Complete administrative responsibilities accurately and on time.

Maintain appropriate operational financial and personnel documentation.

Promote ethical conduct and professionalism throughout the organization.

CORE REQUIREMENTS

Excellence Driven

Accountable Leader

Attention to Detail

Effective Communicator

Problem Solver

Integrity

PREFERRED SKILLS & QUALIFICATIONS

Five or more years of progressive hotel experience.

Demonstrated success leading multi-department hospitality operations.

Strong financial management budgeting and forecasting skills.

Experience overseeing food and beverage operations preferred.

Experience overseeing spa operations preferred.

Proven ability to develop teams improve processes and drive operational performance.

Strong understanding of hospitality technology systems and reporting tools.

Excellent communication leadership and relationship-building skills.

ADDITIONAL NOTES

This position requires regular movement throughout the hotel and active participation in operational activities. Evening weekend and holiday availability may be required based on business needs.

The General Manager is expected to be a highly visible leader who is comfortable balancing strategic planning with daily operational involvement. Success in this role requires exceptional hospitality strong financial stewardship leadership development operational excellence and a commitment to continuous improvement.