GenAI Solutions Architect, Customer Systems

At Apple we are driven to deliver exceptional experiences through ultra-fast thoughtfully designed and meticulously crafted solutions. Our team is not just any group; we are a highly motivated fast-paced and dynamic collective of professionals committed to scaling new heights and achieving excellence. We seek individuals who strive beyond mediocrity and are relentless in their pursuit of Support Engineering GenAI Solutions team at Apple is seeking a dedicated and detail-oriented Solution Architect. We are seeking a visionary and hands-on Generative AI Solution Architect to lead the design and implementation of cutting-edge AI this role you will bridge the gap between business strategy and technical execution. You will be responsible for architecting scalable GenAI applications (using LLMs RAG and Agents) selecting the right infrastructure ensuring data security and guiding engineering teams from proof-of-concept to you are highly motivated and passionate about solving complex problems fostering innovation and developing critical cross-functional products in a fast-paced collaborative environment this role is for you.n

Our team is responsible for building and managing GenAI based conversational AI systems for multiple business groups within Apple. While most of the use-cases are associated with automating contact center use cases the team builds solution for multiple other complex business this role you will employ innovative techniques working collaboratively with cross-functional team members and business stakeholders during full lifecycle development process. Serve as the Customer System GenAI domain champion leading the design and architectural development of innovative solutions that enhance the end-to-end experience for customers across diverse channels.

9 years of total experience in software engineering data engineering or solution architecture.n2 years of hands-on experience designing and deploying GenAI solutions/Agentic AI solutions using RAG in production nStrong proficiency in Python/Rust and modern AI ability to create architectural diagrams and technical documentation for non-technical degree in Computer Science Engineering or a related technical field.

Excellent problem-solving and analytical skillsnStrong written and verbal communication skills as well as strong organizational to juggle and complete multiple tasksnExcellent leadership and influencing skillsnProficient at managing multiple global efforts simultaneouslynAble to fit in well with a team understand capabilities and prioritiesnSelf-motivated and pro-active with demonstrated creative and critical thinking capabilitiesnEngineering/ Technical background preferred