GenAI Engineering Project Manager, Customer Systems

At Apple we are driven to deliver exceptional experiences through ultra-fast thoughtfully designed and meticulously crafted solutions. Our team is not just any group; we are a highly motivated fast-paced and dynamic collective of professionals committed to scaling new heights and achieving excellence. We seek individuals who strive beyond mediocrity and are relentless in their pursuit of are seeking a highly experienced and technically adept Engineering Program Manager (EPM) to drive our most critical Generative AI initiatives. You will be the execution leader orchestrating the end-to-end delivery of complex GenAI systemsfrom foundational model research and data pipeline creation to high-scale production role requires deep technical fluency in the GenAI stack exceptional dependency management skills and a proven ability to manage risk cost and schedule in an ambiguous fast-moving technological you are highly motivated and passionate about solving complex problems fostering innovation and developing critical cross-functional products in a fast-paced collaborative environment this role is for you.

Our team is responsible for building and managing GenAI based conversational AI systems for multiple business groups within Apple. While most of the use-cases are associated with automating contact center use cases the team builds solution for multiple other complex business this role you will drive complex cross functional programs to achieve organizational goals. Youll own the program timelines and facilitate meetings across different teams. Youll unblock teams to deliver at speed and ensure that right quality criteria are met across the board. Youll help achieve business outcomes within time.

10 years of progressive experience in technical program or project 3 years of hands-on experience managing programs specifically within the Machine Learning Data Science or Generative AI domain. nnDeep conceptual understanding of the Generative AI architecture (LLMs Embeddings Vector Databases RAG).nnB.S in Computer Science Computer Engineering or similar or equivalent related work in leading programs in waterfall scaled agile and agile mode along with using tools to track the entire progress

Excellent problem-solving and analytical skillsnStrong written and verbal communication skills as well as strong organizational to juggle and complete multiple tasksnExcellent leadership and influencing skillsnProficient at managing multiple global efforts simultaneouslynAble to fit in well with a team understand capabilities and prioritiesnSelf-motivated and pro-active with demonstrated creative and critical thinking capabilitiesnEngineering/ Technical background preferredn