GEICO Customer Service Representative
Job Location:
Tucson, AZ - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Why Join GEICO
At GEICO we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers expectations while making a real impact on local communities nationwide.
Founded in 1936 GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company we want you to feel valued supported and proud to work here. Thats why we offer the GEICO Pledge: Great Company Great Culture Great Rewards and Great Careers.
Your Impact at GEICO
Asan AutoCustomer Service Representativeyoullprovide reassurance and solutions that make a difference in our customers lives. You will guide policyholders through coverage needs and policy changes address billing inquiries and provide recommendations as you deliver world-class service.
What Makes This Opportunity Exciting
Compensation & Incentives:
Starting Salary: $19.06 - $23.82 per hour / $38405 - $47997 annually
*pay is commensurate to experience .
Differentials: 10% for evening shifts; 20% for weekends.
Benefits:
Health and wellness benefits starting Day 1 (medical dental vision flexible spending accounts and more).
Accrue Paid Time Off immediately plus 13 paid holidays annually (8 fixed 5 floating).
401(k) with up to 6% match vested immediately.
GEICO Strive upfront tuition assistance program (up to $5250 annually).
Professional Growth:
Licensing and continuing education at no cost including hundreds of eLearning courses to enhance your skills.
Workplace Flexibility:
Completein-office training then opportunity to work 80% on-site and 20% off-site.
Enjoy GEICO Flexadditionalweeks annually to work off-site meeting location and work guidelines.
Office Location: 3050 S Martin Luther King Jr. Way Tucson AZ 85713
HowYoullMake a Difference
Customer Interaction:Manageincoming calls messages billing questions and policy updates while offering recommendations.
Problem Resolution:Resolve customer concerns ensuring a positive experience.
Product Knowledge:Stay informed about GEICOs products andidentifycross-selling opportunities toassistcustomers.
Meaningful Impact:Enhance customer satisfaction through meaningful interactions.
WhatWereLooking For
Experience & Qualifications:
Minimum of 1 year of customer-facing experience required; 3 years preferred.
Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
ActivePersonal Lines or Property & Casualty licensepreferred (training and exam fees provided).
High School Diploma or GEDrequired; College degree preferred.
Core Skills:
Strong customer service interpersonal problem-solving and empathy skills.
Adaptable detail-oriented and able to prioritize and multitask across platforms.
Availability:
Availabletowork evenings weekends and holidays.
#geico500
The GEICO Pledge:
Great Company:Protecting customers through lifes twists and turns with innovation and integrity.
Great Careers:Personalized development programs mentorship and certification assistance.
Great Culture:Inclusive and collaborative culture rooted in shared success.
Great Rewards:Competitive pay benefits and flexibility to support your well-being and future.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race color religious creed national origin ancestry age gender pregnancy sexual orientation gender identity marital status familial status disability or genetic information in compliance with applicable federal state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Required Experience:
Unclear Seniority
About Company
Get insurance from a company that's been trusted since 1936. See how much you can save with GEICO on insurance for your car, motorcycle, and more.
