GCP System Engineer

WorkNovas LLC

Job Location:

Issaquah, WA - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: GCP System Engineer - AI Contact Center
Location: Issaquah WA
Work Model: Hybrid (3 Days Onsite per Week)

Interview Process

2 Video Interview Round.
Final-Face-to-face interview.

Required Skills and Experience

12 years of hands-on experience in a System Engineering or CTI/Telephony-focused role within a Contact Center environment.
Direct experience with the technical configuration of Google Contact Center AI (CCAI) / Customer Engagement Suite (CES).
Proven expertise in setting up and troubleshooting call routing queueing and CTI integration logic.
Experience with the technical setup and data mapping for Verint Workforce Management (WFM) or a similar enterprise WFM system.
Strong understanding of API integration concepts (REST/SOAP) and secure data transmission protocols.
Proficiency with GCP services relevant to operations (e.g. Compute Engine Cloud Load Balancing Monitoring/Logging).

Job Title: GCP System Engineer - AI Contact Center Location: Issaquah WA Work Model: Hybrid (3 Days Onsite per Week) Interview Process 2 Video Interview Round. Final-Face-to-face interview. Required Skills and Experience 12 years of hands-on experience in a System Engineering or CTI/Teleph...