Gate Management Coordinator PT

Department: Aviation DepartmentSalary: $25.00 - $28.90 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Gate Management Coordinators perform skilled work including scheduling and assessing gate access and capacity in a highly secure environment at Charlotte Douglas International Airport (CLT). The primary function of a Gate Management Coordinator is to constantly monitor the Airport Operational Database (AODB). Must be able to assess situations quickly and determine the proper course of action within established rules regulations and procedures while representing CLT in a professional positive manner.

Responsibilities:

1. Continuously monitors the Airport Operational Database (AODB); prepares and maintains logs records and reports; as needed works with common use operating system and associated systems and programs (i.e. passenger processing platforms).
2. Creates links updates and allocates flights via the Airport Operational Database and Resource Management systems.
3. Assists Air Carriers in scheduling flights based on gate availability.
4. Receives and reviews charter flight requests and provides gate assignments for flights as needed.
5. Monitors and reviews air carrier schedules to determine aircraft gate and parking availability to prevent conflicts in gate/parking assignments; resolve scheduling conflicts as needed; ensure compliance with CLT Gate Use Procedures.
6. Assess situations quickly objectively and determine the proper course of action while communicating effectively with both internal and external business partners and stakeholders.
7. Follow complex instructions; establish and maintain effective working relationships; assist with special events.
8. Identify and determine general nature location urgency and extent of IROPS gate scheduling conflicts etc. Determine priority relay and follow complex oral and written instructions. Act decisively and exercise independent judgment within established rules regulations and procedures.
9. Interpret and adhere to Federal regulations procedures and instructions to ensure the safety of persons and security of airport property.
10. Other duties as assigned.

Minimum Qualifications:
High School Graduation or equivalent and one year of relevant work experience

Knowledge Skills and Abilities:
Skills to communicate effectively orally and in writing.
Skills to effectively organize data and prioritize resources during routine and special operations.
Ability to actively pursue and develop new ideas methods and procedures to meet changing situations.
Ability to make comprehensive recommendations to resolve operational problems.
Ability to establish and maintain effective working relationships with airline management federal partners co-workers and the public and represent the airport in a positive and professional manner.
Ability to demonstrate initiative creativity and innovative thinking in a rapidly changing work environment.
Ability to respond calmly and effectively in emergency and stressful situations. Must be able to assess situations quickly objectively and determine the proper course of action within established rules regulations and procedures.
Ability to establish and maintain effective working relationships with co-workers other agencies tenants employees and the public representing CLT in a professional positive manner.

Physical Requirements:
50% sitting 20% walking 10% standing 10% driving 5% bending 3% reaching and 2% kneeling/squatting. Able to walk up to one mile daily. Lift up to 25lbs for short distances (i.e. - 2 feet)

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.