Gameday Bay Indoor Waterpark General Manager

The General Manager serves as the senior on-site leader and is responsible for the overall leadership strategic direction financial performance and daily operations of Gameday Bay Indoor position ensures a safe engaging and profitable guest experience through exceptional operational leadership team development revenue growth initiatives facility maintenance and community engagement.

What Youll Do

• Provide overall leadership for day-to-day operations across all areas of Gameday Bay Waterpark.
• Lead coach and hold department managers accountable for staffing training service standards safety financial controls and department performance.
• Partner with the Sales Manager and leadership team to drive revenue group business local partnerships promotions events and overall sales strategy.
• Represent Gameday Bay throughout the community.
• May serve periodically as Manager on Duty on the waterpark floor staying visible rotating through all operating areas supporting staff and observing the guest experience in real time.
• Champion an exceptional culture of hospitality safety accountability confidentiality teamwork and ethical business practices.
• Balance property goals related to guest satisfaction team member satisfaction community presence ownership priorities revenue performance safety and operational excellence.
• Develop programs and experiences that drive repeat visitation.
• Work closely with Engineering to maintain preventative maintenance cleaning and tracking programs for equipment facilities back-of-house areas and guest-facing spaces.
• Ensure compliance with all local state and federal regulations.
• Maintain compliance with aquatic safety standards and health department requirements.
• Oversee emergency preparedness incident response and staff certifications.
• Monitor operational efficiency and guest flow.
• Maintain full responsibility for profit and loss performance.
• Analyze business trends and make operational adjustments to maximize profitability.
• Develop and maintain operating procedures and service standards.
• Manage labor costs expenses purchasing and inventory controls.
• Provide strategic oversight for all food and beverage operations including the swim-up bar concessions catering and event services with F&B manager.
• Partner with F&B Manager to develop menus pricing strategies promotions and seasonal offerings that maximize guest satisfaction and revenue.
• Other duties as assigned and will be discussed during interview process.

What Were Looking For

• Five (5) or more years of progressive leadership experience in waterparks family entertainment centers destination attractions resorts hospitality venues or large-scale recreation facilities.
• Demonstrated experience managing food and beverage operations including bars concessions catering banquet services or high-volume guest venues.
• Proven track record of achieving revenue goals through food beverage retail admissions and event operations.
• Proven ability to lead a diverse team develop department managers and create safe enjoyable guest and team member experiences.
• Strong business acumen with experience generating and monitoring revenue controlling expenses managing budgets and improving operational performance.
• Excellent problem-solving communication decision-making and guest service skills.
• Ability to obtain and maintain required licenses certifications permits training and background check requirements.
• Flexibility to work days evenings weekends holidays peak periods and special events based on business needs.

Core Competencies

• Strategic Leadership
• Financial Acumen
• Guest Experience Management
• Team Development
• Safety Leadership
• Operational Excellence
• Community Engagement
• Problem Solving
• Change Management
• Communication and Relationship Building
• Revenue Generation & Yield Management
• Food & Beverage Financial Management

Pre-Opening and Travel Expectations

This role will be highly involved in pre-opening planning training recruiting vendor coordination operational readiness and launch support. Travel may be needed during the pre-opening phase with limited future overnight travel for conferences budget preparation leadership meetings training or other business needs.