Fusion Center Agent

Job Title: Fusion Center Agent

Location: Onsite - Allentown PA 18101 *100% on premise shift-based work*

Contract Type: Sub-contractor not Allowed / only w2

Top Skills:
1. SCCM
2. Active Directory
3. Server Admin
4. Fusion center
5. ITIL Change management

Basic Qualifications:
Basic understanding of IT systems including servers networking and workstations.
Ability to perform fundamental troubleshooting across hardware and software environments.
Familiarity with IT ticketing systems for tracking and resolving support requests.
Exposure to change management processes within an IT operations framework.
Awareness of monitoring and alerting tools used to maintain system health.
Strong customer service skills with the ability to explain technical concepts in simple terms.
Must demonstrate a professional demeanour and maintain a presentable appearance when interacting with customers.

Preferred qualifications:
Hands-on experience with common IT support tools and platforms.
Basic understanding of Active Directory user account management and permissions.
Ability to follow established procedures with precision and attention to detail particularly in compliance-driven environments.
SCCM workstation imaging and packaging experience is a plus.
Willingness to work second or third shift particularly to support coverage during team absences or vacations.