Full-Time ORD Customer Service Airport Agent

How will you make an impact

Responsibilities

• Create a positive start to a passengers trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
• Use appropriate reservation/ticketing software to rebook itineraries issue boarding passes and calculate and collect any appropriate fees
• Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
• Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time
• Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner
• May work in the Baggage Service Office to track the location of baggage and handle passenger questions

Who are we looking for

Requirements

• Minimum age: 18
  
• High school diploma GED or international equivalent
• Possess a valid unexpired and unsuspended state drivers license; some license restrictions may prohibit a candidate from being considered for this role.
• Ability to work rotating shifts including days overnights weekends holidays and rotating days off
• Flexible to work additional hours with short notice when operationally necessary
• Must be able to carry bend lift and turn with bags weighing up to 75 lbs.
• Must be customer focused detail oriented and interested about the airline industry
• Able to communicate in a clear polite and friendly manner
  
• Must be comfortable working with computers and ability to learn new computer programs
• Must be able to read write fluently speak and understand the English language
• Authorized to work in the United States without sponsorship

Please note: The description is intended to provide a brief overview of the position. Its not intended to be an exhaustive list of all responsibilities duties expectations and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.