Full time Night Audit
Chesapeake, VA - USA
Job Summary
- Competitive salary
- Employee discounts
- Flexible schedule
- Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
- Organize shift and review remaining reservations that are to arrive.
- Verify GTD no-shows and complete walked guest report and put a copy in immediate supervisors box.
- Assist guests with general services such as check cashing making change and answering any general questions pertaining to such things as hotel services shopping dining entertainment and travel directions.
- Ensure Property Management System is backed up nightly on designated tape and stored in the safe.
- Ensure that all wake up calls are handled promptly and properly.
- Complete a person in charge security report identifying any unusual events and place on the General Mangers desk for review.
- Receive and transmit mail phone and written messages for guests.
- Post room charges food & beverage charges phone charges compute guest bills (individual group masters and city ledger accounts) using PMS collect payment and make change for hotel guests following all cash handling procedures as required by LTD.
- Complete daily revenue report accurately and input daily summary records and same day selling strategy report.
- Prepare AM Housekeeping Status Report recording same day checkouts ready rooms and rooms temporarily out of order. Prepare Newly Vacated Rooms report for Housekeeping showing early departures.
- Report to AM associate at the end of your shift reporting any unusual conditions and occurrences.
- Prepare for AM shift handling taxes and advance deposits
- Represent the Hotel in regard to guest complaints and situations that require immediate attention.
- Complete lobby duties such as cleaning after hours restocking market.
- Other and all duties projects and tasks as assigned.
- Must have prior Front Desk Experience.
- Minimum of a High School Diploma and some college preferred.
- Must be able to work a flexible schedule which includes evenings weekends and holidays.
- Must have a good command of the English language and be able to read write and speak English fluently.
- Must have solid computer skills to include core Microsoft applications and any additional brand specific applications as needed.
- Must have sold math skills.
- Ability to lead train and motivate team members.
- Strong communication and problem solving skills.
- Must possess solid relationship-building skills people focused highly organized and guest centric.
- Must have reliable transportation.
The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.
- Medical Dental Vision & 401 (k) with company match
- Voluntary Short Term
- Life & Accidental Death Insurance
- Hotel Discounts
- Paid Time Off
- Training and Development Opportunities and Much More!
Property Location
With a stay at Aloft Chesapeake in Chesapeake youll be within a 15-minute drive of Greenbrier Mall and Norfolk Premium Outlets. This hotel is 9.4 mi (15.2 km) from Virginia Beach Town Center and 10.6 mi (17.1 km) from Norfolk Scope.
Rooms
Make yourself at home in one of the 136 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless Internet access keeps you connected and satellite programming provides entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include safes and desks as well as phones with free local calls.
Amenities
Enjoy recreational amenities such as a 24-hour health club and an indoor pool. This hotel also features complimentary wireless Internet access gift shops/newsstands and a fireplace in the lobby. Getting to nearby attractions is a breeze with the complimentary area shuttle.
Dining
Satisfy your appetite at the hotels coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily for a fee.
Business Other Amenities
Featured amenities include complimentary wired Internet access a 24-hour business center and express check-in. Planning an event in Chesapeake This hotel has facilities measuring 581 square feet (54 square meters) including a meeting room. Free self parking is available onsite.
About Company
AT LTD Hospitality, hotel management and operations depends on our outstanding commitment to excellence. And our most valuable asset is our people.