Full-time Member Solutions Manager
Job Location:
Port Arthur, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Must be available to work Monday - Friday 8:00am - 5:00pm and occasional Saturdays as needed.
Responsible for organizing planning directing and controlling all collection operations related to delinquency prevention member account resolution performance and portfolio management. Oversees collection functions including the control of loan and credit accounts that are current potentially delinquent delinquent or nearly charge off status. Assists in the resolution of difficult and complex member account situations through payment arrangements modifications extensions and other loss prevention strategies. Performs periodic evaluation of collection policies procedures workflows technologies and staff effectiveness and modifies them as needed. Ensure established policies and procedures regulatory requirements and internal controls are followed. Coordinates collection activities to support credit union objectives while maintaining a positive member experience. Trains directs coaches develop and appraises personnel. Ensures services are delivered professionally efficiently and in accordance with credit union standards.
ESSENTIAL JOB DUTIES
Assumes responsibility for the development and implementation of Member Solutions Department collection policies procedures and planning.
Assumes responsibility for the effective and efficient administration and performance of collection functions.
Assumes responsibility for ensuring that professional business relationships are established and maintained with members the community and trade organizations.
Effectively supervises department personnel ensuring optimal performance.
NON-ESSENTIAL JOB DUTIES
Assumes responsibility for establishing and maintaining effective communication and coordination with Credit Union personnel and management.
Assumes responsibility for related duties as required or assigned.
REQUIRED QUALIFICATIONS
Education/Certification:
Equivalent to a two-year college degree or completion of a specialized course of study at a business or trade school
Required Knowledge:
Thorough knowledge of consumer collections delinquency management account resolution strategies and collection regulations.
Working knowledge of credit union lending programs policies and default management practices.
Knowledge of collection technology workflow management systems productivity measurement tools.
Understanding of regulatory requirements impacting collection operations.
Experience Required:
Five to seven years of progressive financial institution collection experience.
Three to five years of supervisory or management experience.
Experience managing delinquency portfolios and collection operations.
Experience developing coaching and evaluating employees.
Excellent communication and public relations skills.
Strong leadership and supervisory abilities.
Strong analytical and problem-solving skills
Ability to effectively manage multiple priorities and deadlines.
Ability to make sound business decisions using available information and established guidelines.
Ability to operate business systems and software applications.
Ability to identify operational inefficiencies and implement process improvements.
Ability to analyze portfolio performance and develop corrective action plans when necessary.
Strong decision-making skills and organizational skills.
Ability to coach mentor motivate and develop staff.
Ability to establish and maintain effective working relationships with employees management members vendors attorneys trustees and regulatory personnel.
Ability to maintain confidentiality and exercise sound judgment in handling sensitive matters.
Ability to communicate effectively both verbally and in writing.
Ability to work independently and make decisions within established authority limits.
Bachelors degree in Business Administration Finance Accounting Management or related field.
Preferred Knowledge: None.Experience Preferred:
Credit Union experience preferred.
Experience leading collection teams within a financial institution environment.
Experience utilizing collection technologies workflow automation tools and portfolio management systems.
Experience developing collection strategies and managing delinquency portfolios.
Skills/Abilities:
Knowledge of Akuvo Virtual Collector VoApps and related collection technology.
Knowledge of process improvement methodologies and workflow optimization.
Strong project management and change management skills.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing picking up small objects or pinching fingers together.
TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately loudly or quickly.
REPETITIVE MOTIONS: Movements frequently and regularly required using the wrists hands and/or fingers.
AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.
AVERAGE VISUAL ABILITIES: Average ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery.
PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)
WORKING CONDITIONS
No hazardous or significantly unpleasant conditions (such as in a typical office).
Required Experience:
Manager
