Full Time Leasing Consultant

JOB PURPOSE:

Each LeasingConsultanthas primary marketing responsibility as it pertains tointerfacingwith prospective residentsatthe community handling day-to-day issues with current residents and coordinating the renewals of existing this position LeasingConsultantsare the communitys most important personnel as they candeterminehow well a community does ina very competitivemarketplace. Specific training forLeasingConsultantscenters on Fair Housing closing techniques and overcoming objections.

PRIMARY DUTIES & RESPONSIBILITIES:

Will always include those specifically assigned by the immediate supervisor.

• Provideexcellent service to all residents prospectsand visitors to the community.

• Effectively lease apartmentsin accordance withoccupancy goals.

• Follow Fair Housing Standards in all dealings with prospects and residents.

• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.

• Conduct the application review for each lease including credit and income verifications and background checks.

• Complete lease paperwork and files for each resident to include the lease all addendums and other proper documentation and signatures.

• Ensure the condition of leased apartments prior to move-in including a final inspection.

• Follow up with residents throughout their lease terms promote the annual renewal campaign for the community manage lease renewals and complete lease documents.

• Complete all tasks necessary to successfullyoperatethe leasing office.

Specific Responsibilities:

Daily/Weekly:

• Daily Opening and Closing Procedures: Perform a daily marketing inspection including the check of the model the condition of the leasing path and amenities areas. Pick up trashwhile carryinga trash bag and sparkle kit.

• Answer all phone calls emails and voicemails that come in throughout the day.

• Signage Inspection: Inspect bootlegs banners balloonsand brochures.

• Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed if not performed by housekeeper.

• Refreshments: Prepare cookies or restock candy beverages and coffee each morning. Notify Community Manager when supplies are needed.

• Leasing:Greet prospects and showapartmentsandcoordinate the leasing process. Review applications from applicants andprovideinformation to Assistant Community Manager for verification.

• Leads:MaintainGuest Cards andmaintainleasing notebook. Follow-up on all traffic with a Thank Youemailthe same day as their visit and a phone call within 24 hours of their allLeadson a weekly basis and ensure that they are complete with notes on follow-up communication.

• Applications: Enter prospect information intoEntrataas directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.

• Lease Files: OnceLeasefile is complete and all signatures have been provided ensure that a completed lease file isforwardedtoAssistantCommunity Manager for review and approval. Once approved send a copy toresidentand file lease properly.

• Work Orders: In conjunction withMaintenance Team enter work orders follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.

• Renewals:complete renewal efforttasksas necessary.

Monthly/On-Going:

• Leads: Leads and Applicants in Entrata are up to date.

• Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.

• Audit: Complete audits of lease files andEntratadata as instructed by the Assistant Manager and Community Manager.

• Market Knowledge: Stay up to date with competitor rental rates features and specials to effectively overcome objections while marketing apartments to prospective residents.

TURN:

• Roommate Matching: AssistAssistant Community Manager with roommate matching processes and communication.

• Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during theTurnprocess.

• Move-In Process: Coordinate Move-In process with new addition to completing lease packet at time of move-in:

• Enter gate codes distribute parking decals.

• Obtain utility hook-up verification from resident (or no mail key).

• Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters).

• Confirm Resident Contact Information & Demographics inEntrata

QUALIFICATIONS:

• Professional and enthusiastic demeanor resulting from sales leasing marketingandcustomer service experience.

• Able todemonstratea positive attitude and toenthusiastically and effectively communicate the benefits of the apartment communityto prospective students their parents and University personnel.

• Excellent customer service salesand negotiation skills.

• Good communicationand listening skills.

• Able to speak effectively before groups of customers or employees oforganization.

• Able to read and understand lease documents.

• Able to be an effective team player and interact well with others.

• Organized anddetail oriented.

• Patient even-tempered and works well under pressure.

• Able to read and interpret documents such as safety rules legal correspondence and procedure manuals.

• Able towriteroutine reports and correspondence.

• Able to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Able to compute rate ratio percentage discounts and pro-rations.

• Able to apply common sense understanding to carry out instructionsfurnishedin written oral or diagram form.

• Effective time management skills.

• Able tomaintainconfidentiality.

• Able to follow directions from a supervisor.

• Able to understand and follow posted work rules and procedures.

• Able to accept constructive criticism.

• Able to work weekends or overtime as job requires.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelors Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE:

• Knowledgeable in Microsoft Word and Excel.

• Knowledge inEntratapreferred.

CERTIFICATES LICENSES REGISTRATIONS:

• None

JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS:(These are the quantitative and qualitative measures that this role will be evaluated and held accountable for).

Cooperation Influence Teamwork & Business Relationships 25%

Collaboration & Teamwork 20%

Cooperation 20%

Customer Service 20%

Influence 20%

Internal/External Relationships 20%

Decision Making/Initiative 25%

Analytical & Problem Solving 16.67%

Decisive 16.67%

Practical Judgment 16.67%

Action-Oriented 16.67%

Confidence & Risk Taking 16.67%

Effort & Self Development 16.67%

Job Knowledge and/or Job Specific Skills 25%

Job Knowledge 16.67%

Multi-Tasking 16.67%

Reporting 16.67%

Work Quality 16.67%

Work Quantity 16.67%

Creativity & Productivity 16.67%

Professional/Technical/Communication Skills 25%

Ethics & Values 14.29%

Integrity 14.29%

Perseverance& Determination 14.29%

Reliability & Punctuality 14.29%

Time Management 14.29%

Approachability & Composure 14.29%

Verbal & Written Communication 14.29%

WORKING ENVIRONMENT AND PHYSICAL DEMANDS:

Check () one or more of the following that best describes the environment and types of exposures of the job:

XOffice environment XOutdoors environment

Mechanical facility XChanging weather conditions

Toxic or caustic chemicals Odors or fumes

Electrical current Loud machine/Equipment noise

Above ground level Confining spaces

Physical Demands:

SUPERVISORY RESPONSIBILITY:

Does this job have supervisory responsibilitiesNo