Full Time Asset Protection Agent Day

What You Will Do
Coach and train associates and leaders on shrink awareness theft deterrence and customer service programs.
Partner with Store and AP Leadership to identify theft trends develop action plans and promote awareness initiatives.
Deliver SMART customer service and ensure associates have the resources to do the same.
Maintain a safe clean and secure store environment by monitoring entrances exits and high-risk areas.
Monitor activity through surveillance reporting and exception-based tools to detect theft fraud and policy violations.
Conduct external theft apprehensions and interviews in accordance with laws and company policy.
Investigate and resolve criminal activity maintain case files and support law enforcement and court proceedings.
Assist in internal investigations and provide evidence when needed.
Validate store security measures (e.g. locks gates alarms) and respond to EAS and emergency exit triggers.
Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
Respond effectively to potentially violent situations ensuring safety and composure.
This role may be assigned additional duties and responsibilities in support of business needs.

Minimum Qualifications
High School Diploma and 1-2 Years relevant work experience (e.g. security retail investigations loss prevention)
Coach and train associates and leaders on shrink awareness theft deterrence and customer service programs
Ability to stand sit and perform job duties for extended periods
Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance
Generally scheduled for 40 hours per week; additional hours may be required based on business needs
Requires morning afternoon and evening availability on any day of the week
If the state or local municipality requires a salesperson license for this position you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position
National certified training program (e.g. Wicklander-Zuwalski or Reed training)
Professional accreditation (e.g. APQ APC) or equivalent experience

Preferred Skills/Education
Associate degree in Psychology Criminal Justice or related field
1-2 Years experience conducting retail investigations
1-2 Years experience using physical security systems (CCTV EAS)
Experience investigating Organized Crime and asset protection cases
Investigating Organized Crime and asset protection cases

About Lowes

Lowes Companies Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week with total fiscal year 2025 sales of more than$86 billion. Lowes employs approximately 300000 associates and operates over 1700 home improvement stores 530 branches and 130 distribution centers. Based inMooresville N.C. Lowes supports the communities it serves through programs focused on creating safe affordable housing improving community spaces helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information visit.

Lowes is an equal opportunity employer and administers all personnel practices without regard to race color religious creed sex gender age ancestry national origin mental or physical disability or medical condition sexual orientation gender identity or expression marital status military or veteran status genetic information or any other category protected under federal state or local law.