Fulfillment Team Lead
Cranford, NJ - USA
Job Summary
Hi were !
Were changing the landscape of snacking on nuts dried fruit chocolate and more! We planted our roots in Newark New Jersey during the Great Depression selling premium nuts on Mulberry Streets open-air market. Weve come a long way since thentaking our multi-generational family business online in 1999. Even after 95 years we continue to pride ourselves on expertly sourcing the highest quality foods and treating our customers like family.
Whats our team like
Were driven collaborative and entrepreneurial. Energy and passion power our business and we look for candidates who share that excitement to help us continue building something special.
The Fulfillment Team Lead plays a critical role in supporting day-to-day fulfillment operations within their assigned work area. This role provides direct leadership to warehouse associates driving order accuracy and fulfillment metrics and ensuring adherence to safety quality and food safety standards. The Fulfillment Team Lead partners closely with supervisors and other leads to maintain smooth shift execution foster an inclusive and engaged team environment and reinforce our commitment to delivering an exceptional customer experience by ensuring every order is picked and packed correctly. The Fulfillment Team Lead is responsible for the team in the absence of the Supervisor. This position reports directly to the Department Supervisor.
- Lead and coordinate a team of up to 75 associates ensuring daily fulfillment workflow distribution and that picking/packing productivity goals are achieved.
- Facilitate daily pre-shift stand-up meetings covering safety stretches order processing priorities performance expectations and company updates.
- Monitor fulfillment performance metrics provide real-time coaching on picking and packing efficiency and support associates in developing skills to meet accuracy targets.
- Maintain update and analyze fulfillment-related productivity and operational tools using Google Workspace (Sheets Docs etc.).
- Ensure compliance with all safety quality and food safety procedures; escalate issues promptly to supervisors or appropriate leadership.
- Prepare the team for successful shift execution by ensuring necessary materials tools and equipment are available and organized.
- Coordinate smooth handoffs between shifts to maintain production flow and accuracy.
- Assist in onboarding training and supporting new team members to promote a positive and inclusive workplace.
- Partner with Supervisors on process improvements workflow optimization and resolving daily operational challenges.
- Perform other duties as assigned to support business needs.
- Bilingual in Spanish & English is highly preferred.
- Ability to work a full-time schedule on day or night shift with shift assignments varying based on business needs.
- Capability to perform physical tasks including lifting up to 50 lbs and standing for up to 8 hours.
- Comfort working in a facility with various allergens (nuts wheat soy milk etc.).
- Strong sense of urgency and ownership over meeting deadlines and production targets.
- High attention to detail and commitment to accuracy.
- Excellent work ethicreliable punctual and consistent.
- Strong communication skills with the ability to interact respectfully and professionally with peers leadership and cross-functional partners.
- High school diploma or equivalent or 2 years of experience in a fulfillment e-commerce or food production environment; previous leadership or coaching experience preferred.
- A challenging role in a rapidly evolving business.
- Hourly rate starts at 23.00
- Temporary position entitled to paid sick leave per the NJ Earned Sick Leave law.
- A casual comfortable work environment (jeans and sneakers are A-OK!).
- A phenomenal employee discount.
is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration without regard to race color religion sex sexual orientation gender identity gender expression national origin age protected veteran or disability status or genetic information.
Required Experience:
Manager
About Company
Nuts.com is a family-owned business offering the highest quality nuts, snacks, dried fruit and pantry staples at home, in the office and on-the-go!