Fulfillment Supervisor

Job Summary

The Fulfillment Supervisor directs the daily activities of the Fulfillment department to ensure customer orders pick-and-pack work product sample kitting and related projects are completed safely accurately on time and within established productivity and quality expectations. The role combines front-line leadership production planning staffing coordination shipping knowledge and continuous improvement.

Essential Responsibilities

Plan and coordinate daily fulfillment work including line preparation staffing assignments schedules priorities and deadlines.

Lead and motivate employees line leads crewing coordinators equipment operators and temporary staff; provide training coaching performance feedback and recommendations regarding hiring or corrective action.

Monitor production output labor hours productivity quality waste and schedule attainment; identify and document barriers when expected standards or completion times are not achieved.

Oversee department production boards master schedules and SQDC boards; review performance and priorities with operations leadership and cross-functional teams.

Ensure customer specifications and quality requirements are met including review and approval of samples and prompt resolution of production or technical issues.

Coordinate shipping and order-processing requirements for USPS FedEx LTL and international shipments.

Maintain compliance with company safety policies housekeeping expectations and powered industrial vehicle requirements; ensure employees are properly trained before operating equipment.

Coordinate department supplies equipment needs and temporary labor requirements while supporting cost control and continuous-improvement initiatives.

Communicate job status material needs risks and schedule changes across departments and shifts; participate in applicable production and management meetings.

Perform other related duties as assigned.

Qualifications :

High school diploma or GED required; bachelors degree in business manufacturing operations or a related field preferred.

Five or more years of experience in fulfillment bindery manufacturing distribution or a related production environment including at least one year in a supervisory or lead role.

Working knowledge of production planning staffing quality control shipment requirements and workflow coordination.

Proficiency with Microsoft Office email Google Workspace and general production or business systems.

Strong written and verbal communication organization problem-solving and employee-leadership skills.

Ability to work additional hours or other shifts when required by production schedules.

Physical and Work Requirements

Ability to work in a production and warehouse environment move throughout the department use required personal protective equipment and operate a powered industrial vehicle when trained and authorized.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

RRDs current salary range for this role is $64000 to $98400 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee and the range may change in the future. At RRD it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon but not limited to education skills experience proficiency performance shift and location. Depending on the role in addition to base salary the total compensation package may also include participation in a bonus commission or incentive program. RRDs benefit offerings include medical dental and vision coverage paid time off disability insurance 401(k) with company match life insurance and other voluntary supplemental insurance coverages plus parental leave adoption assistance tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer including disability/veterans

At RRD we value innovation authenticity and integrity. To uphold the security and fairness of our hiring process we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

Remote Work :

No

Employment Type :

Full-time