FT Memory Care Concierge

At MBK Senior Living were committed to putting people first our residentsandteam members. Exceeding expectations and enriching lives drives our day-to-day. And its all powered by Yoi Shigoto a Japanese concept that translates to good quality work. Its more than a mantra. Its part of our company-wide commitment to build trust set high standards and develop potential in ourselves and others!

Whether youre looking for a flexible part-time job or the pathway to a lasting career youll find it here at MBK Senior Livingand a whole lot more! When you join the MBK Senior Living team youll enjoy:

-Impacting lives and building lasting relationships

-Executing exceptional signature programs in dining fitness wellness and care

-A supportive community team that encourages personal and professional growth and celebrates your

success

-A fun-filled energetic environment thats centered in hospitality and high-quality service

-Competitive salaries

-Professional development training and personal coaching through our Mentor Buddy and Executive

Director in Training Programs

-Education loan assistance & scholarships

-Financial and legal services

-Team Member discounts

-Health and Wellness resources

Full-time benefits include:

-Rich benefits package including Medical Dental Vision and 401k matching up to 4%

-Childcare and eldercare assistance

-Flexible spending accounts

If youre looking for a place where you can make an impact find purpose and joy and receive the training tools and support to reach your career goals look no further apply today!

Job Description

Job Summary: The responsibilities of the Concierge is to handle a variety of administrative duties greet visitors answer phone relay messages and is often the customers first contact with the community. It is important that the Concierge always provides excellent customer service and promotes the positive image of the community through dress and behaviors.

Essential Job Duties (Include % of time for each responsibility):
- Arrive to work on time and prepared for your shift 100%
- Maintain a neat a professional appearance keeping the front entrance lobby and reception areas clean and organized 20%
- Ensuring all people who come in contact with are welcomed warmly to the community by standing to greet and offering any assistance needed 30%
- Answering telephones within 3 rings always using a professional and courteous voice followed by the designated script 20%
- Transferring incoming calls or take and deliver appropriate messages 20%
- Monitor all visitor requesting them to sign in and out of the logbook reporting and suspicious persons or activity immediately to the supervisor 20%
- Sort and distribute incoming mail 5%
- Accept and report residents special requests 5%
- Maintain communities lost and found 5%
- Order and replenish administrative supplies as necessary 5%
- Follow all safety standards when operating office equipment 100%
- Support department heads and Executive Directors in administrative functions 100%
- Maintain and check off meal attendance tracking form alerting staff of needed room services or residents who have not yet attended meals 20%
- Display a positive and professional image through actions and dress in accordance with the MBK Principles and Core values 100%
- Encourage teamwork through open communication with Team Members. 100%
- Perform other duties as consistent with the position and assigned by the front desk supervisor and/or executive director 20%

Non-Essential Job Duties:
- None

Requirements (Include education experience special skills licenses certifications):
- High school diploma or GED
- Age over 18 years
- Background clearance as required by government regulations
- Negative TB test results
- Excellent communication skills including the ability to speak write and read English
- Ability to operate computer necessary software programs ( word email excel) scanners copiers and fax machines
- Ability to be professional at all times with other Team Members residents family members and visitors
- Follow all grooming and dress standards to present the best image

Physical Demands (Include lifting carrying pushing pulling bending walking standing sitting):
- Must be able to lift 25 pounds
- Must be able to move intermittently throughout day and throughout community
- Must be able to push a resident safely in their wheelchairs

Inspiring people creating experiences and supporting goals are just a few ways MBK Senior Living creates a positive work environment. Its how we support our team members serve our residents and achieve our pursuit to be the senior living provider of choice in each market we serve.

MBK Senior Living has pursued this goal for more than 30 years. Currently the company owns and operates 35 Independent Living Assisted Living and Memory Care services in senior living communities throughout the Western United States. Were proud to have been ranked among the Top 50 Best Workplaces in Aging Services by Fortune magazine and certified as a Great Place to Work by the Great Place to Work Institute since 2017.

MBK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status genetic information or other protected reason. Our company is committed to providing access equal opportunity and reasonable accommodation for qualifying individuals in employment its services programs and activities. To request reasonable accommodation contact.

Regulatory Disclosures for Senior Living Communities with Medicaid Residents: An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a facility that receives Medicare or Medicaid funding. If employed at one of our senior living communities that receives Medicare or Medicaid funding team members must not be considered an Excluded Party as defined by the U.S. Department of Health and Human Services any state Medicaid Programs and any additional federal and state government contract programs. If as a team member you learn that you are an Excluded Party at any time you must present your Excluded Party notice letter to your supervisor immediately.

Other Regulatory Requirements:If employed at one of our senior living communities team members must continually comply with certain laws and regulations that impact the company including but not limited to as applicable state licensing regulations the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Resident Rights as defined by the U.S. Department of Health and Human Services and any other federal or state laws relating to team members professional licenses.

HIPAA Disclosure:

All Team Members prior to commencing employment and once employed must not be considered an Excluded Party as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid addition at all times during your employment all associates must be in compliance with certain laws and regulations that affect the company including but not limited to Resident Rights HIPAA State licensing regulations and those laws relating you an associates professional license.