FT Manager Customer Service (H)

Primary Purpose:

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team all associates in the store and throughout the organization.

Duties and Responsibilities:

• Manage all Front End operations including Service Center Self-Checkout and Food Lion To-Go if applicable
• Hire train and develop associates to meet department needs
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Provide leadership and motivation within the store to promote a culture reflective of our Brand Strategy and Culture
• Support the achievement of budgeted financials operating results and Food Lion To-Go KPIs
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast easy flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers expectations
• Control store expenses through proper ordering care for supplies and equipment
• Understand and use company tools such as; financial reports average cost inventory system (ACIS) scheduling productivity ordering (CAO) business information systems and Food Lion To-Go applications
• Perform duties that ensure department appearance quality variety workplace safety food safety and department sanitation are consistently maintained
• Ensure Front End schedules including Food Lion To-Go are written per standards to provide extraordinary customer service at all times
• Maintain all Front End registers and equipment including Food Lion To-Go equipment and place service calls in an efficient manner which doesnt stall the execution of delivering expected outcomes
• Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
• Monitor shrink ensure inventory including money and monetary assets are accounted for; provide coaching for associates to recognize and prevent losses
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Ensures compliance with local state and federal regulations
• Adheres to all company guidelines policies and standard practices
• Maintains security standards
• Successfully complete Computer Based Training (CBT) and Training guide
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales

Performs all other duties as assigned

Qualifications:

• A high school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal organizational communication and customer service skills
• Demonstrated good judgment solving problems making decisions handling complaints arbitrating disputes and resolving grievances
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a Certified Food Safety Manager or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Physical Requirements:

• Ability to use computers smart devices and other communication systems required to perform job functions
• Ability to use hand held computers for orders mark downs scan outs and inventory
• Stand 100% of the time frequently walking short distances
• Ability to push or pull up to 2000 pounds using a pallet jack or float
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously 25 lbs. frequently and approximately 100 lbs. on occasion
• Be able to handle a variety of substances associated with cleaning and packaging materials and household cleaners
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check invoices dates and other written documents