FT Lead PFS 6444

At The GIANT Company were committed to making our stores and facilities better every day for our team members customers and communities. Its our secret recipe for success and it guides everything we do. We put our customers first do whats right win together and make ideas happen. As a team member here thats exactly what youll help us do. Youll share your ideas learn new skills and really make a difference for not only your team but for your customers and your community.

At The GIANT Company were committed to making our stores and facilities better every day for our team members customers and communities. Its our secret recipe for success and it guides everything we do. We put our customers first do whats right win together and make ideas happen. As a team member here thats exactly what youll help us do. Youll share your ideas learn new skills and really make a difference for not only your team but for your customers and your community.

PRIMARY PURPOSE

At The GIANT Company we are passionate about building strong families and healthy communities serving millions of neighbors across Pennsylvania Maryland Virginia West Virginia and New Jersey. We are committed to being an inclusive place to work and shop. Our shared values of care courage integrity teamwork and humor guide our work as we embrace the unique talents and differences of every team member. We also take pride in connecting families for a better future. If youre ready for a purposeful career join our GIANT family. Youll help us make a difference while making some great connections and friendships along the way.
The primary purpose of this position is to provide outstanding customer service to GIANT Direct customers while training and developing GIANT Direct Shoppers.

DUTIES AND RESPONSIBILITIES

Promotes positive customer engagement through customer service
Fosters a positive and inclusive work environment
Responsible for all training reports paperwork ordering of supplies/equipment and scheduling
Competent and efficient in all roles of the GIANT Direct process
Manages GIANT Direct operations in accordance with standard practices of the department
Leads a team using good judgement in team member delegation empowerment and follow-up to provide exemplary customer service
Supervises performance of all duties and responsibilities of all GIANT Direct team members driving accountability while fostering team member engagement
Works with store and department management to provide feedback and address operational issues
Handles customer questions comments and complaints

QUALIFICATIONS

Meets minimum age requirements (based on state regulations)
Must be authorized to work in the U.S.
Must be able to communicate and understand company policies and safety regulations in order to complete job duties in a satisfactory manner
Must meet the ergonomic and physical requirements as well as the physical base scores for this position with or without reasonable accommodation.
Must meet the company performance standards for the job including but not limited to regular attendance.
Must be able to use or learn to use the equipment and tools used to perform this job
Excellent interpersonal organizational communication and customer service skills
Problem solver who is willingness to learn multiple tasks and technical requirements
Ability to use computers and other communication systems required to perform job functions

PHYSICAL REQUIREMENTS

Shift Hours: Minimum 4-hour shift or more depending upon business needs
Job Cycles: Continual Max
Lift/carry: 50 lbs.
Stand 55% Sit 0% Walk 45%
Category IV: Lifting carrying P/P up to 50 lbs.
Max Pull static: 20 lbs.
Perform repetitive hand motions using various equipment
Frequently reaching at waist level and occasionally above shoulder or below waist level
Can gather up to five shopping carts at a time and push them to designated areas
Sufficient visual acuity to read display screens check ID cards PC screens invoices etc.
Exposure to weather conditions

PREFERRED REQUIREMENTS

Team members are responsible for understanding company policy and procedures as stated in the policy and procedure manual and the team member handbook.

Salary Range is between $17.00 - $25.00 Hourly

The GIANT Company is an equal opportunity employer. We comply with all applicable federal state and local laws. Qualified applicants are considered without regard to sex race color ancestry national origin citizenship status religion age marital status (including civil unions) military service veteran status pregnancy (including childbirth and related medical conditions) genetic information sexual orientation gender identity legally recognized disability domestic violence victim status or any other characteristic protected by law.

The GIANT Company is an equal opportunity employer. We comply with all applicable federal state and local laws. Qualified applicants are considered without regard to sex race color ancestry national origin citizenship status religion age marital status (including civil unions) military service veteran status pregnancy (including childbirth and related medical conditions) genetic information sexual orientation gender identity legally recognized disability domestic violence victim status or any other characteristic protected by law.