FT Deli Bakery Sales Manager (H)

Primary Purpose:

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team all associates in the store and throughout the organization.

Duties and Responsibilities:

• Manage the Deli Bakery HMS Department including hiring training and developing department associates
• Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management training and conducts timely formal performance appraisals for direct reports
• Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation
• Provide leadership and motivation within the store to promote a culture reflective of our Brand Strategy and Culture
• Support the achievement of budgeted financial and operating results
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast easy flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers expectations
• Control store expenses through proper ordering care for supplies and equipment
• Understand and use company tools such as; financial reports ACIS scheduling productivity ordering (CAO) and business information systems. Understands and utilizes Average Cost Inventory System (ACIS)
• Perform duties that ensure department appearance quality variety workplace safety food safety and department sanitation are consistently maintained
• Ensure Deli Bakery HMS schedules are written to provide extraordinary customer service at all times
• Has a complete understanding of scheduling sales projections wage percent interviewing hiring training company information and all other items deemed necessary to manage the Deli Bakery HMS
• Ensure that ordering receiving preparation conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses
• Ensure that all advertising and sales promotion materials applicable to the Deli Bakery HMS are properly utilized
• Ensure compliance with local state and federal regulations
• Adhere to all company guidelines policies and standard practices
• Maintain security standards
• Maintain a neat well-groomed personal appearance at all times; comply with company dress code and personal appearance guidelines
• Control stores expenses through proper ordering care for supplies and equipment
• Successfully complete Computer Based Training (CBT) Training Packet and Training Aid courses
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Must be able to meet the physical requirements of the position with or without reasonable accommodation
• Ensure LMS compliance for all Deli Bakery HMS Associate
• All other duties as assigned

Qualifications:

• A high school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Effective communication customer service and selling skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a Certified Food Safety Manager or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Physical Requirements:

• Ability to use computers and other communication systems required to perform job functions
• Ability to push or pull up to 2000 pounds using a pallet jack
• Bend and lift products weighing up to 15 lbs. continuously 25 lbs. frequently and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Stand 100% of the time with frequently walking short distances
• Be able to handle a variety of substances associated with cleaning and packaging materials
• and household cleaners
• Perform repetitive hand and arm motions
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to checks invoices and other written documents